Portfolio Manager Commercial & Residential
Iskalo Development Corp. is a Western New York commercial real estate company with a diverse portfolio across the region. Our assets include Class A office buildings (including the historic Electric Tower in downtown Buffalo), light industrial, retail centers, medical office, and multifamily properties throughout Amherst, Williamsville, Cheektowaga, Hamburg, Buffalo, Lockport, and other WNY communities.
We are hiring a Portfolio Manager to lead a mixed commercial and residential portfolio centered on the Williamsville area. This is a newly defined role within an expanded Property Management department.
About the role
This Portfolio Manager owns the financial performance, tenant relationships, and lease administration for a portfolio anchored by commercial properties along the Williamsville Main Street corridor and surrounding streets. The portfolio also includes our flagship residential building (23 upper-end units on Hertel Avenue) and a collection of well-renovated single-family homes in desirable Williamsville-area neighborhoods.
The role is set up differently from a traditional property manager role. Our Portfolio Managers are supported by a dedicated field team of Facility Managers who handle day-to-day physical operations, and by a Tenant Services & Vendor Contracts Manager who owns tenant intake, vendor contracting, and purchase orders. That leaves the Portfolio Manager free to focus on financial performance, NOI, lease administration, tenant relationships, and portfolio strategy.
The role also oversees residential leasing for the department and works directly with our EVP on residential leasing strategy and executed leases. If you're a commercial property manager who is comfortable on the residential side and ready to step up into portfolio leadership, this is that opportunity.
What you will do
Portfolio financial management
- Prepare and manage annual operating and capital budgets for assigned properties
- Review monthly financial performance against budget, investigate variances, and drive corrective action to protect NOI
- Prepare annual CAM, real estate tax, and operating expense reconciliations for commercial tenants, in partnership with Accounting
- Monitor rent collection and AR aging, and engage tenants directly on aged balances
- Approve property-level expenditures within delegated authority and recommend larger expenditures to the Director
Commercial lease administration and tenant relations
- Serve as the primary relationship owner for commercial tenants, handling escalations and major tenant matters
- Administer commercial leases, including rent escalations, renewal and option dates, expense recovery provisions, and other critical dates
- Enforce lease terms, including insurance requirements, use restrictions, and tenant maintenance obligations
- Support tenant retention and renewal efforts, and give the Director input on renewal terms and market conditions along the Main Street corridor
- Coordinate with our Construction Department on tenant fit-outs and capital projects
- Respond to tenant complaints and lease compliance issues, and escalate to the Director when appropriate
Property oversight
- Partner with the assigned Facility Manager on property condition, maintenance priorities, and vendor performance
- Conduct routine property inspections with the Director and Facility Manager to make sure company quality standards are upheld
Residential leasing operations
- Oversee marketing, showings, and screening of residential applicants in line with company standards and fair housing requirements
- Prepare residential leases, renewals, and amendments for EVP signature, with renewals typically started 60 to 90 days out
- Coordinate unit turnovers and move-in/move-out inspections to keep vacancy low, and manage security deposits under NY State law
- Report to the EVP on residential occupancy, turnover, AR, and market conditions
Compliance and administration
- Stay current on commercial lease best practices, NY State landlord-tenant law, fair housing requirements, and local ordinances
- Maintain required regulated disclosures (security deposits, lead-based paint, and similar)
- Keep property files, lease abstracts, and financial documentation organized
- Use property management, work order (Corrigo), and project management (Procore) platforms
- Prepare monthly and quarterly portfolio operating reports for the Director of Property Management
Cross-departmental coordination
- Work with the assigned Facility Manager on day-to-day operations and property book maintenance
- Coordinate with the Tenant Services & Vendor Contracts Manager on service requests, vendor contracts, purchase orders, and compliance tracking
- Partner with Accounting on financial reporting accuracy, AR collections, CAM reconciliations, and month-end close
What we are looking for in you
- 5+ years of property management experience, with significant experience managing commercial properties (office, retail, or mixed-use)
- Strong command of commercial lease administration, including CAM and operating expense reconciliations, escalations, and critical date tracking
- Proven experience managing operating and capital budgets, variance analysis, and NOI performance
- Working knowledge of residential property management, including leasing, NY State landlord-tenant law, and fair housing requirements
- Excellent written and verbal communication skills
- Highly organized, with the ability to manage multiple priorities and competing deadlines
- Ability to build effective working relationships with tenants, vendors, and internal stakeholders
- Proficiency in Microsoft Office and property management platforms
- Valid New York State driver's license (travel between properties is required)
- Ability to work in both office and field environments
Nice to have
- CPM, RPA, or CCIM designation, or active progress toward one (CAM or ARM also valued)
- New York real estate salesperson or broker license
- Experience with Corrigo, Procore, Yardi, or similar platforms
- Familiarity with the Williamsville Main Street commercial market and the Buffalo / Hertel Avenue rental market
- Experience with mixed-use properties combining commercial and residential space
- Bachelor's degree in real estate, business, finance, or a related field
Where you would work
This is a hybrid office and field role based in Western New York. Office work happens at our headquarters. Field work covers a portfolio of commercial and residential properties concentrated in the Williamsville area and North Buffalo, and travel between properties is part of normal duties.
What we provide
- Competitive base salary. Compensation range: $72,000 to $90,000 per year, commensurate with experience
- Performance bonus tied to NOI, occupancy, and tenant retention
- Standard company benefits: health insurance, dental, vision, paid time off, 401(k)
- Mileage reimbursement for travel between properties
- Support and infrastructure to succeed: a dedicated field team of Facility Managers and a Tenant Services & Vendor Contracts Manager who handle the operational load traditional property managers carry alone
- Career growth potential within an expanding department and diversified portfolio
How to apply
Submit your resume and a brief cover letter describing your commercial property management experience, any residential experience, and what draws you to a portfolio-focused role. Applications will be reviewed on a rolling basis.
Iskalo Development Corp. is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
