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Customer Relationship Manager

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Experience: Minimum of 2+ years hands-on technical experience in one or more domains required
Posting language: English
Posted: Apr 1, 2015

Company Description

IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.
IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.
Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.

Provide leadership of key, high-profile Global Fortune 1000 partner/client relationships.
Ensure absolute quality standards of technical & business service delivery
Provide direct project/account oversight and management.
Advocate client service requirements and “outside in” perspective.
Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio.
Liaise between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources
Support direct management in other business and operational development initiatives, as required.

Degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status)
Minimum of 2+ years hands-on technical experience in one or more domains required
Minimum of 2+ years in a business-oriented role, such as technical project management or IT lead required
Experience in client management a must
Experience with Service Level Reporting a plus
Functional knowledge of the below domains, with expertise in at least one required. Special consideration for generalist technology backgrounds.
Data Networking
Storage Management
UNIX Systems Administration (Solaris, Linux, AIX, etc.)

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