Manage and coordinate workers' compensation claims from initial injury reporting through resolution. You'll be the liaison between employees, supervisors, insurance carriers, healthcare providers, and legal representatives - ensuring timely processing, regulatory compliance, and effective return-to-work programs. This is a full time, in-office role based in Oak Ridge, TN.
What You'll Do:
-Receive, review, and process workers' compensation injury reports. -Coordinate documentation and submit required forms to carriers and regulatory agencies. -Monitor claim status and maintain accurate records in claims management systems. -Communicate with parties on claim progress, medical treatment, and return-to-work options. -Investigate workplace injuries with the claims team and gather supporting documentation. -Coordinate with healthcare providers for medical reports and treatment updates. -Support compliance with federal, state, and company WC regulations and policies. -Help develop and administer return-to-work and modified-duty programs. -Identify injury trends, recommend preventative measures, and prepare management reports. -Support audits, legal proceedings, and insurance carrier inquiries as needed.
Education:
Associate's or Bachelor's in HR, Business Administration, Risk Management, or related field preferred.
Experience:
-2-5 years in worker's compensation, claims administration, risk management, HR, or related field. -Experience with insurance carriers, TPAs, or claims management systems preferred.
Skills that Set You Apart:
-Knowledge of WC laws, regulations, and claims processes. -Strong organizational and recordkeeping skills. -Excellent verbal and written communication. -Manages multiple claims and deadlines at once. -Proficient in MS office and claims software. -Strong analytical and problem-solving skills -Discreet with sensitive, confidential information. -Customer-service-oriented with strong people skills.