Description At INTRUST Bank, People Come First. Guided by strong character qualities - such as respect, compassion, humility, positivity, and initiative - we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.
Job Summary: The Business Intelligence Analyst partners with assigned business units to understand business goals, define problems and turn data into insights that support better decisions and measurable improvements. The analyst helps translate business questions into clear analytical problems, recommends and delivers practical solutions, including analysis, interactive dashboards, automated reporting and process improvements, and works with stakeholders to validate results and support adoption. Maintains essential reports and dashboards while identifying opportunities to simplify reporting and enable self-service analytics. Applies approved metric definitions, trusted data sources and responsible AI-assisted practices in collaboration with the Enterprise Data team and designated business data owners. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities. Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation. Business Partnership
- Partners with assigned units (Lending, Deposits, Wealth, Finance, Risk, Operations, and Strategy and Innovation) to understand goals, products, processes and KPIs, build stakeholder trust and identify decision, performance and efficiency improvements.
- Prioritizes requests with business and Enterprise Data leaders by value, risk, effort and capacity; flags workload, dependencies and competing priorities early and escalates tradeoffs to Enterprise Data leaders to balance essential reporting, partnership and improvements. Business leaders own decisions and outcomes.
Problem Solving and Solution Design
- Clarifies business needs, decisions and success measures; recommends effective solutions and constructively proposes better alternatives.
- Documents business/data requirements; partners with Data Engineering, Analytics Engineering, Data Integration and CRM on new data, integrations and models, and specialists on advanced analytics. Designated technical owners retain production pipelines and complex analytical development.
- Validates requirements and outcomes with stakeholders, recommends refinements based on re-sults and feedback, and supports adoption by guiding users on dashboards, approved self-service analytics, metric definitions, data limitations and appropriate use.
Analysis and Insights
- Analyzes trends, root causes and opportunities supporting business goals; clearly connects findings, recommendations, assumptions and data limitations to decisions for front-line managers through senior leaders.
Enterprise Reporting and Dashboards
- Delivers accurate, validated and timely recurring management and operational reports for assigned units; builds and maintains interactive dashboards and visualizations in bank BI and CRM platforms for data exploration and metric monitoring.
- Reviews usage, need and duplication to automate, standardize, consolidate or retire reports with stakeholder agreement and required retention. Collaborates with internal teams, auditors, regulators and vendors as needed.
Data Quality and Documentation
- Uses knowledge of bank data sources and the enterprise warehouse to select appropriate, trusted data and apply governed, approved metrics. Checks outputs for accuracy, resolves data issues with Enterprise Data and conflicting definitions with data owners, who retain enterprise metric approval.
- Documents reports, dashboards, sources, metric logic, calculations, limitations, validation and ownership for continuity, appropriate use and audits. Follows data access, confidentiality and quality requirements.
Learning and Execution
- Learns systems, tools, banking products and emerging analytics/AI capabilities as business needs evolve. Uses approved AI tools to improve analysis/reporting efficiency, validates generated queries and outputs, and follows data protection, access and governance controls.
- Meets deadlines independently and collaboratively.
Education and Experience: Bachelor’s degree in Data Analytics, Business Analytics, Finance, Accounting, Management Information Systems or a related field, or equivalent relevant experience, required. Three to five years of experience in business intelligence, reporting or data analysis preferred. Demonstrated experience translating ambiguous business questions into analysis and communicating actionable findings. Banking or financial services experience is a plus. Required Skills and Knowledge: Strong critical thinking, problem-solving and business acumen; ability to clarify needs, constructively challenge assumptions, define success measures and communicate findings, limitations and recommendations to all management levels. Supports user adoption and self-service analytics. Proficient in SQL and advanced Excel; experienced in interactive BI dashboards and visualizations (e.g., Tableau, Power BI). Working knowledge of data warehousing, validation, metric documentation and governance. Critically evaluates AI-assisted outputs and uses approved tools within established controls. Banking product and accounting knowledge preferred; SAP Business Objects, cloud data platform (e.g., Snowflake, Microsoft Fabric) or Python experience a plus. Required Licenses and/or Certifications: None. Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation. Working Conditions: Normal office conditions. This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor. INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
