The essential duties and responsibilities of this job are included but not limited to this job description. Other tasks may be assigned and expected to be performed. · Monitor the performance of the Quality Management System, including procedures, manuals, work instructions, and related quality documentation to ensure effectiveness and efficiency, and prepare for ISO-9001 audit. · Manage and develop Quality Assurance Technicians to support manufacturing in such activities as Receiving Inspection, In-process inspections, Final Inspection, Dock Audits, 1st Articles, In-process Audits, and Inspection methods. · Fill out all PPAP's for new programs and changes; interface with customers, our plants and suppliers to obtain all required PPAP elements in a timely manner. · Ensure prompt and accurate responses to quality issues, analyze testing results to provide feedback, and always maintain open communication with other departments for maximum efficiency. - Generating 8D reports (or other customer preferred formats) based on the results of investigations · Collaborate with others to standardize work in manufacturing and/or support processes with the intent of reducing internal and external nonconforming product or rework. · Analyze and interpret customer blueprints, data, manuals, and other materials to determine specifications, inspection and testing procedures, adjustment and certification methods, formulas, and measuring instruments requirements. · Serve as the liaison between the company and customers for resolution of quality problems and overall goodwill. · Manage the Customer Return/Complaint process and ensure all appropriate containment, root cause, corrective actions, and verification actions are taken and followed through to completion. · Represent the voice of the customer to the Manufacturing Floor. · Represent the company in customer quality audits. · Ability to measure sample parts using various hand-held gages (calipers, micrometer, pin gages, height gage, etc). Knowledge of FARO and/or CMM recommanded. · Summarize and report dimensional results of samples sent to the customer on a weekly basis · Ability to read and understand basic GD&T is required · Gage R&R and Capability study/CpK -- conduct and interpret for PPAP documents · Collect manufacturing "reject data" and summarize/present it in organized format to better understand and implement continuous improvement opportunities · Other tasks/functions as assigned. Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off - Vision insurance Experience: - Quality assurance: 5 years (Required) - GD&T: 1 year (Preferred) - Precision measuring instruments: 1 year (Required) - ISO 9001: 3 years (Required) Language: - English (Required) Work Location: In person