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Intercontinental Exchange Holdings, Inc.

Client Support Associate

Provo, UT, United States

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Job details

Apply by: Nov 4, 2027
Education: High school diploma
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

The Client Support Associate acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Associate endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. The Client Support Associate may be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.

Products supported include: MLS, Paragon, Paragon Connect

Work Hours: 11:00 am to 8:00 pm ET OR 12:00 pm to 9:00 pm ET

Responsibilities

Performs customer support functions via phone and email
Reviews legal descriptions to establish identity of property
Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills
Investigates property value and/or property exemption discrepancies
Researches tax and fee discrepancies for mortgage closings, title issues
Keeps abreast of changes in state property tax/fee laws
Performs other related duties as assigned.

Knowledge and Experience

A high school diploma or GED is required for this role
Requires one (1) year customer support/help desk experience, mortgage servicing or origination experience
Real Estate experience preferred
Excellent customer service skills
Ability to apply knowledge from one situation to the next to solve problems
Ability to handle projects commensurate with job expectations
Requires excellent presentation, writing, organizational, analytical, and problem-solving skills
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Excellent oral and written communication skills
Flexibility, versatility, dependability
Ability to prioritize and manage work in fast paced high volume environment

---------- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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