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INTEGRIS Health

Patient Services Representative

Ponca City, OK, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Ponca City Pediatrics, in Ponca City, OK. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

Responsibilities:

The Patient Services Representative responsibilities include, but are not limited to, the following:

Responsible for receiving and/or dispatching incoming phone calls
Collects payments for copays and deductibles
Makes financial arrangements for patients
Performs check in and out duties accurately and timely
Makes appointments for visits and, if an emergency, informs a clinical employee or provider
Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
Accurately enters patient demographics into the practice management system
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
Manages large call volume while maintaining excellent telephone etiquette
Organizes workflow to meet patient needs in a timely manner

Reports to Office Manager/Supervisor.

REQUIRED QUALIFICATIONS

EXPERIENCE:

6 months customer service experience

PREFERRED QUALIFICATIONS

EXPERIENCE:

1-year clerical experience
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
6 months telephone customer service experience

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

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More about this job

Skills

Scheduling
Dispatching
Workflow
Microsoft Office
Customer service
Medical terminology
CPT

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