Description On-Site
About Us
INTEGRA Biosciences Corp is an industry leader in innovative liquid handling products serving the medical diagnostics, pharmaceutical, biotechnology, and food industries. Our commitment to quality, customer service, and innovation has made us a trusted partner for organizations worldwide. We are seeking a friendly, organized, and customer-focused Front Office Representative to join our team. This position serves as the first point of contact for visitors, employees, and customers while providing administrative and customer service support that helps ensure efficient daily operations.
Position Summary In this role, you will be responsible for managing front desk operations, greeting visitors, answering and directing phone calls, and providing exceptional customer service. You will also support customer order entry, manages customer inquiries via phone and email, and perform a variety of administrative tasks to support smooth office operations.
Primary Responsibilities
- Welcome guests, customers, and employees in a friendly and professional manner
- Electronically check in visitors and issue guest badges
- Serve as the primary point of contact at the front desk
- Answer and route incoming phone calls via Microsoft Teams to the appropriate departments and personnel
- Provide exceptional customer service by responding to questions, concerns, and requests in a timely manner
- Enter and maintain customer and company data accurately, reviewing information for completeness and accuracy
- Manage and monitor shared customer service email inboxes
- Process customer orders and assist with order management activities
- Maintain office supply inventory and coordinate ordering of supplies as needed
- Handle incoming mail and deliveries
- Restock office refrigerators and maintain kitchen and breakroom supplies
- Coordinate lunch arrangements and accommodations for meetings and visitors as requested
- Assist with additional administrative and customer service tasks as assigned
Qualifications
- At least 1 year of experience in a receptionist, front office, B2B customer service, or administrative support role
- Excellent interpersonal and customer service skills with a positive, approachable attitude
- Strong verbal and written communication skills and attention to details
- Outstanding organizational and time management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Skilled in using Microsoft Office Suite daily, including Outlook, Teams, Word, and Excel
- Ability to work independently while also contributing effectively as part of a team
- Professional appearance and demeanor
- Must be able to lift 25 lbs.
- High School diploma or equivalent
Preferred Qualifications
- Experience with customer order entry and order management processes
- Microsoft Office Outlook and Teams skills; knowledge of INFOR and/or Salesforce is a plus
What We Offer
- Competitive compensation
- Comprehensive benefits package including medical, dental, vision, life, STD and LTD insurance
- Generous paid time off and holidays
- Opportunity to work with a leading company serving the medical diagnostics, pharmaceutical, biotech, and food industries
- Professional development and growth opportunities
If you enjoy interacting with people, thrive in a customer-focused environment, and take pride in keeping operations running smoothly, we encourage you to apply today.