Required Skills & Experience
5+ years of experience in technical writing, technical documentation, knowledge management, or technical content development Advanced ability to translate complex technical information into clear documentation for end users Experience working directly with engineers, developers, technical SMEs, and product owners to gather information Strong experience with Confluence, SharePoint, or enterprise knowledge-management platforms Experience creating technical user guides, process documentation, standards, procedures, and/or training materials Experience organizing and maintaining large volumes of technical documentation Experience creating process flows and/or data flow diagrams Strong understanding of documentation structure, usability, and information organization Excellent written and verbal communication skills Ability to work independently and adapt quickly within a fast-paced, changing environment Experience with Microsoft Copilot or generative AI for technical content or knowledge management
Nice to Have Skills & Experience
Direct experience with Confluence-to-SharePoint content migrations Understanding of UX principles and customer journey mapping Figma experience HTML, CSS, and/or JavaScript knowledge Jira experience Microsoft Office and Visio Agile/SDLC experience Familiarity with DevOps, Ansible, Terraform, or infrastructure automation Experience creating instructional or user-training videos Experience in banking, financial services, or another highly regulated enterprise Previous Bank of America experience
Job Description
Insight Global is seeking a Technical Writer/BA for one of our largest financial clients in Charlotte, NC. This role will focus on modernizing and managing technical documentation for internal infrastructure and technology products. The consultant will partner with engineers, product owners, and technical SMEs to translate complex standards, processes, and technical information into clear, consumable documentation.
A major focus will be helping the organization transition documentation from Confluence into SharePoint, while exploring how Microsoft Copilot and other AI capabilities can improve the migration, cleanup, organization, and ongoing maintenance of technical content.
Responsibilities include, but are not limited to:
Meet with engineers, product owners, and technical SMEs to understand internal infrastructure products, standards, and processes Translate highly technical information into clear, usable documentation for employees and contractors Assess existing Confluence documentation to determine what should be migrated, reorganized, updated, rewritten, or retired Help move documentation from Confluence into SharePoint Create and maintain user guides, process documentation, technical standards, workflows, diagrams, and training materials Establish consistent documentation structures, templates, and content standards Partner with UX resources to ensure documentation supports the overall customer journey and user experience Use Copilot and other AI capabilities to explore better ways of cleaning up, organizing, migrating, and maintaining content Maintain documentation as products, standards, and processes change Identify outdated or inefficient documentation processes and recommend improvements Communicate with multiple teams across a large enterprise environment and drive documentation efforts forward despite competing priorities