Job Description
The Sterile Processing Technician Manager is responsible for leading the clients managed services partnership within assigned hospital accounts. This role serves as the primary operational leader onsite, ensuring exceptional service delivery, client satisfaction, team performance, and contract compliance. The manager partners closely with hospital leadership, operating room staff, sterile processing teams, and internal leadership to drive operational excellence, employee engagement, and long-term account growth.
Reporting to the Regional Director of Operations, the SPD Manager oversees day-to-day operations, develops field staff, manages financial performance, and identifies opportunities to expand service offerings within existing and prospective hospital partners.
Skills and Requirements
3-5 years of experience in Sterile Processing, Operating Room operations, Surgical Services, or a related healthcare environment. Prior leadership, supervisory, or management experience. Experience working within hospital settings and collaborating with multidisciplinary clinical teams. Experience managing staffing, scheduling, productivity, and employee performance. Certified Registered Central Service Technician (CRCST) certification required. Experience working directly with hospital C-suite executives and senior clinical leadership. Previous experience with Surgical Solutions managed services programs. Multi-site healthcare operations management experience. Experience managing P&L responsibilities and operational budgets. Experience leading large healthcare teams across multiple shifts. CER (Certified Endoscope Reprocessor) certification. Bachelor's Degree in Business, Healthcare Administration, Operations Management, or related field.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.