Required Skills & Experience
Hands-on experience troubleshooting production Cisco network devices using CLI, including IOS-XE, IOS-XR, and/or Nexus Strong understanding of network routing, switching, connectivity, and device configurations Experience diagnosing and resolving network outages, device instability, configuration issues, and performance problems Familiarity with console and out-of-band access methods and troubleshooting device access issues Ability to analyze system logs, CLI outputs, routing tables, and network data to identify root cause Experience supporting network changes, maintenance activities, software upgrades, and post-change validation Experience working with network operations, NOC, engineering, and other technical teams in high-availability environments Strong troubleshooting and problem-solving skills with the ability to independently drive issues through resolution Clear written and verbal communication skills, including documenting troubleshooting steps, findings, and status updates Ability to manage multiple network issues simultaneously and prioritize based on business and network impact
Nice to Have Skills & Experience
Experience supporting Cisco IOS-XE, IOS-XR, and/or Nexus environments Familiarity with network software upgrades, maintenance activities, and change validation Experience troubleshooting console, out-of-band access, and device connectivity issues Experience working with Cisco TAC and driving technical issues through resolution Background supporting large-scale telecom, enterprise, or other high-availability network environments Experience identifying recurring network issues and recommending process, configuration, or operational improvements Familiarity with network automation, monitoring, and operational tooling Understanding of network change processes, MOPs, and production network maintenance
Job Description
We are seeking an experienced Network Engineer to support the reliability, performance, and day-to-day operations of a large-scale network environment. This role will focus on troubleshooting network issues, maintaining network stability, resolving device and connectivity problems, and partnering with network operations and engineering teams to address technical issues.
The ideal candidate has strong hands-on networking experience, excellent troubleshooting skills, and experience working with enterprise or service-provider network technologies.
Key Responsibilities
Troubleshoot and resolve network, device, connectivity, configuration, and routing issues Support Cisco network platforms, including IOS-XE, IOS-XR, and Nexus environments Monitor and validate network and device health, performance, and stability Diagnose routing, configuration, software, hardware, and access-related issues Perform configuration changes, device validation, maintenance, and remediation activities Support software upgrades, device reloads, rollbacks, and post-change validation as needed Partner with NOC, operations, engineering, and infrastructure teams to resolve network issues Engage Cisco TAC and internal SMEs for complex technical problems Review system logs, device configurations, routing information, and other diagnostic data to determine root cause Identify recurring issues and recommend improvements to network processes and procedures Maintain accurate documentation of network issues, troubleshooting efforts, resolutions, and configuration changes Participate in operational handoffs and communicate outstanding issues, risks, and dependencies Day-to-Day Work Review active network issues and prioritize troubleshooting activities Log into network devices to assess configuration, connectivity, routing, software, and overall device health Investigate outages, device instability, routing problems, configuration errors, and connectivity issues Perform troubleshooting and remediation to restore devices and services to a stable state Coordinate with NOC and engineering teams when additional support or escalation is required Execute approved network configuration and maintenance activities Open and manage Cisco TAC cases when vendor support is required Document root causes, resolutions, and recurring network issues Participate in team syncs and provide updates on active issues and network health Support ongoing network maintenance, upgrades, optimization, and reliability initiatives