Archived listing. The details below describe a past opening.
Required Skills & Experience
2+ years of experience in electro-mechanical repair, robotics, avionics, industrial automation, or a related technical field.
A strong aptitude for hardware repair, including component replacement, systematic fault isolation, and specialized tool usage.
Ability to translate a complex repair into clear, step-by-step documentation others can follow without ambiguity.
Detail Obsession: You don't just swap parts, you want to know why they failed. You hold a high standard for first-time-fix quality and leave things better than you found them.
Ability to lift up to 45 pounds unassisted.
Job Description
The Mission : As a Robot Service Technician, you are the Service Operations Anchor, owning the health and uptime of an internal fleet. You aren't just servicing one of the world’s most advanced humanoid robots, you are the Center of Excellence for hardware and software repair, work instruction development, ECO validation, and depot operations. You work side-by-side with Engineering, Manufacturing, Product, and Support to validate repairs, stress-test new work instructions, and certify product enhancements before they ever reach a customer site.
Own Internal Fleet Availability: Drive end-to-end troubleshooting, repair, and preventative maintenance for all robots within the internal fleet.
Engineering Feedback Loop: Serve as the primary bridge to Sustaining Engineering and cross-functional stakeholders. Because you see every hardware failure across the largest fleet, you surface trends and identify exactly where the design needs to evolve.
Validation & Certification: Before the field team receives a new repair manual or upgrade kit, you prove it works. You stress-test and refine work instructions until they are bulletproof for external use.
Repair Depot Operations: Manage the internal Repair Depot, handling escalated cases and full-robot RMAs from the field, performing deep-dive teardowns and component-level resolutions.
Quality Assurance: Ensure every service and repair task meets team standards for reliability and consistency. You build and maintain best practices that continuously raise the bar for fleet uptime.
What we're looking for:
Customer-First Obsession: You don’t just resolve tasks; you prioritize the human experience. Every build, fix, or workflow is measured by its impact on the people who rely on the technology.
The Ultimate Partner: You are a collaborator at your core. You act as the essential bridge between the "messy reality" of the field and internal ambitions, building trust across departments to ensure a unified effort.
Operational Evolution: You don't just follow a process; you own it. You find joy in creating order where none exists and possess the discipline to constantly "improve the system."
Dynamic Adaptability: You thrive in a "small-team" environment. You are a true team player who is comfortable wearing multiple hats and navigating fast-paced change with patience and a relentless focus on the solution.
The Culture Catalyst: You are the person everyone wants on their project team. You bring a "solution-first" energy to every interaction, acting as a cultural ambassador who elevates the morale and standards of those around you.