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Insight Global

Remote Sales Operations Analyst

Remote, United States

From $15 USD / hour

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Job details

Pay: From $15 USD / hour
Posting language: English
Posted: Oct 27, 2026

Original job description

Required Skills & Experience

Strong keyboarding and basic tech skills.
Self-motivated, efficient, and detail-oriented.
Enjoys task completion and working independently.
Comfortable with repetitive tasks and process-driven work.
Team-oriented, asks questions when unsure, and open to feedback.
Critical thinking and attention to discrepancies are essential to avoid downstream errors.
Preference for sharp, recent college grads or similar profiles with strong computer literacy and a go-getter attitude.

Job Description

Operations Analyst (within the Sales Operations team).

Primary Responsibilities:

Intake and clean up of complaint reports.
Identify and verify member and agent information.
Gather missing data and prepare complete records for downstream teams.

Team Function: Complaint management related to sales agents.

The team receives complaints (often incomplete), identifies and verifies member and agent information, and prepares a complete case file for downstream decision-making.
Systems used include the client's enrollment and contracting systems to validate member and agent data.

Team Size: 10 total (9 direct reports + 1 rotational employee).

Preferred Hours: Ideally within 8 AM – 4 PM Central Time core hours, with flexibility. Team members are spread across time zones (e.g., Florida, Arizona), so overlap during core hours is important for collaboration and training.

Contract Duration: Through end of the year, with potential for extension based on precedent.

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