Archived listing. The details below describe a past opening.
Required Skills & Experience
- Bachelor’s degree in Business, Information Technology, Project Management or a related field, or equivalent experience.
- 3+ years of project management experience, preferably in IT field services, managed services or technology deployments.
- Experience managing multiple concurrent projects with distributed field resources.
- Working knowledge of end-user technology, such as desktops, laptops, printers, mobile devices and basic networking.
- Experience managing project schedules, budgets and scope changes.
- Proficiency with Microsoft Office (especially Excel) and with ticketing and project management tools.
- Strong organizational, problem-solving and client communication skills.
- Ability to stay calm and responsive in a fast-paced, deadline-driven environment. Availability to work some evenings based on project and client needs.
Nice to Have Skills & Experience
- Experience with Autotask PSA.
- Experience dispatching and managing contract technicians through Field Nation.
- Experience with Monday.com or similar project management platforms.
- Hands-on experience using AI tools such as Claude or Microsoft Copilot in day-to-day work.
- PMP, CAPM, PMI-ACP or CompTIA Project+ certification.
- ITIL Foundation certification or familiarity with ITIL processes.
- Experience in a managed services or IT staffing environment. Experience with large-scale, multi-site or national technology rollouts.
Job Description
The Field Services Project Manager plans, executes and closes client technology projects delivered by our field technician workforce. This role owns project scope, schedule, budget and client communication, from kickoff through final acceptance. The Project Manager partners closely with Resource Coordinators, technicians, account teams and client stakeholders to deliver multi-site projects on time, within scope and to a high standard of quality.
Key Responsibilities
- Manage field services projects such as hardware deployments, technology refreshes, IMAC activity, site surveys, cabling and multi-site rollouts.
- Review statements of work (SOWs) and lead project kickoff to confirm scope, deliverables, timelines, assumptions and acceptance criteria with clients and internal teams.
- Develop and maintain project plans, schedules, site lists and resource forecasts in Monday.com.
- Partner with Resource Coordinators to source, schedule and dispatch technicians, including contract technicians through Field Nation, so the right skills, tools and materials arrive at each site.
- Serve as the primary point of contact for clients throughout the project, leading status meetings and providing clear, timely updates.
- Support evening and after-hours project activity as needed, such as deployments, cutovers and site work scheduled outside the client’s business hours, including monitoring progress and resolving issues in real time.
- Track project budgets, labor hours and expenses, and identify variances early.
- Identify, track and resolve risks, issues and dependencies, and escalate when needed.
- Manage scope changes through the change order process so that additional work is documented, approved and billable.
- Coordinate logistics, including equipment shipping, staging, asset tracking and site access requirements.
- Make sure technicians follow documented procedures and that site work is completed, verified and recorded accurately.
- Keep tickets, time entries and project records accurate in Autotask.
- Use AI tools such as Claude and Microsoft Copilot to draft client communications, summarize project status, build documentation and work more efficiently.
- Lead project closeout, including client sign-off, lessons learned and handoff to support or billing.
- Contribute to process improvements, templates and playbooks that strengthen Field Services delivery.