Required Skills & Experience
-Bachelor's degree in engineering, information technology, operations management, business, or a related field; equivalent relevant experience may be considered. -8+ years of program or operational leadership experience managing complex, cross-functional initiatives involving multiple stakeholder groups, vendors, and delivery teams. -5+ years leading operational teams, including experience in 24x7, shift-based, high-availability, or incident-driven environments. -Demonstrated experience standing up, scaling, or transforming operational services, managed services, command centers, support organizations, or similar delivery functions. -Strong program management expertise across integrated planning, risk management, dependency tracking, governance, delivery assurance, stakeholder alignment, and change control. -Proven ability to drive execution across diverse technical and operational domains by partnering with subject matter experts and navigating competing priorities. -Working knowledge of incident management, escalation models, service governance, operational readiness, knowledge management, and continuous improvement practices. -Executive-level written and verbal communication skills, with the ability to translate complex operational challenges into clear risks, decisions, actions, and outcomes. -Ability to lead through ambiguity and high-pressure situations while maintaining disciplined execution, stakeholder confidence, and auditable documentation.
Nice to Have Skills & Experience
-Experience supporting one or more of the following environments: data centers, telecom networks, critical facilities, command centers, infrastructure operations, cloud operations, carrier operations, or large-scale technical support organizations. -Familiarity with concepts related to facilities operations, monitoring platforms, ITSM tools, BMS/BAS, EPMS, DCIM, carrier management, or operational workflow systems. -PMP, ITIL Foundation or advanced ITIL certification, Lean Six Sigma, or comparable service delivery and continuous improvement credentials. -Experience leading recruiting calibration, technical screening, onboarding readiness, workforce planning, training, and operational ramp activities. -Experience building KPI scorecards, service reviews, executive reporting, operational maturity roadmaps, and continuous improvement programs.
Job Description
Insight Global Consulting is seeking an experienced Program Manager to lead the end-to-end delivery of multiple programs supporting Google operations. This role is responsible for mobilizing, launching, stabilizing, and continuously improving operational services that span several technical and facilities-related domains. The successful candidate will bring strong program leadership, stakeholder management, governance, and operational execution skills, while partnering closely with subject matter experts across facilities, infrastructure, and technical operations.