Job Description
A rapidly growing home services organization is seeking an experienced and entrepreneurial General Manager to launch and lead its HVAC & Plumbing Services division. This individual will be responsible for building customer relationships, driving revenue growth, managing day-to-day operations, developing a high-performing team, and establishing a strong market presence.
The ideal candidate has experience serving single-family residential customers and possesses a strong understanding of HVAC and plumbing service operations, field teams, maintenance programs, and customer acquisition strategies. This is an opportunity to build and scale a business unit from the ground up while partnering with executive leadership to execute growth strategies and deliver an exceptional customer experience.
Responsibilities
-Lead the launch and growth of the HVAC & Plumbing Services division. -Drive revenue, profitability, and market expansion initiatives. -Develop and maintain strong customer relationships to ensure high satisfaction and retention. -Oversee all branch operations including staffing, scheduling, dispatch, service delivery, inventory, budgeting, and performance management. -Recruit, train, mentor, and retain technicians and support staff. -Resolve escalated customer concerns and service issues. -Ensure compliance with safety regulations, licensing requirements, and industry standards. -Monitor operational KPIs, financial performance, and technician productivity. -Identify opportunities for maintenance agreements, service upgrades, and new business growth. -Continuously improve operational efficiency and customer experience.
Skills and Requirements
-3+ years of leadership experience within HVAC, plumbing, or related residential service operations. -Experience managing customer relationships and growing residential service-based business accounts. -Proven ability to lead teams, drive operational performance, and achieve financial objectives. -Strong business acumen and understanding of branch-level operations. -Excellent communication, problem-solving, and relationship-building skills. -Startup, branch-launch, or business expansion experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
