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Insight Global

Field Technician - L1

Pleasanton, CA, United States

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Job details

Experience: Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
Posting language: English
Posted: Oct 1, 2026

Original job description

Job Description

We are seeking an experienced Onsite Technical Support Specialist to provide post-sales technical support, troubleshooting, and system repair for customers. This individual will work independently to diagnose and resolve moderately complex hardware, software, operating system, and basic networking issues while maintaining a high level of customer satisfaction.

The ideal candidate is technically strong, customer-focused, and comfortable troubleshooting issues in high-pressure environments with limited supervision.

Skills and Requirements

Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.

Provide software service, pre-sales, post-sales or service delivery support.

For Mission Critical Customers, provide proactive and some reactive services.

Monitor operation performance and work on corrective action plans (if needed).

Provide input about Customers business and industry trend information into Account Support Plan.

Mentor /Coach new hires on work process and procedures. Responsible for account growth and retention.

Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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