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Insight Global

Division Order Tech

Houston, TX, United States

From $34 USD / hour

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Job details

Pay: From $34 USD / hour
Experience: 2+ years of high-volume experience in Owner Relations department
Posting language: English
Posted: Oct 26, 2026

Original job description

Required Skills & Experience

-2+ years of high-volume experience in Owner Relations department -Experience working with Division Orders (tech or owner relations) -Experience in a role that required phone and email support -Strong written and verbal communication skills (phone calls and emails) -High school diploma or equivalent -Detail Oriented -Excalibur experience (Where they keep owners information) -Sales force -Experience in handling inquiries, resolving issues, follow-up in a timely manner with customers, analyzing and understanding documents, be able to work independently, able to meet deadlines for projects if needed.

Nice to Have Skills & Experience

-SAP experience (payments issue out of)

Job Description

This person will support the Owner Relations team by handling a high volume of inbound phone calls and emails from royalty and interest owners related to division orders, ownership changes, land administration, and other owner inquiries. Requests will flow through Salesforce and be assigned across the team. The Owner Relations Representative will research and respond to routine inquiries, document and track cases, and escalate more complex issues to the appropriate team when needed.

Additional responsibilities include:

Responding to high-volume owner inquiries via phone and email
Opening, documenting, updating, and routing cases within Salesforce
Reviewing incoming ownership documentation such as deeds, probate documents, and affidavits to understand the request and route it appropriately
Logging, scanning, and routing incoming mail
Setting up new owners and updating owner information, including address changes, within internal systems such as SAP
Understanding basic land and ownership terminology, including deeds, grantors/grantees, probate, affidavits, and division orders
Working efficiently across a high-volume workload while maintaining clear, professional communication with owners
Escalating complex ownership or land-related questions to the appropriate internal teams

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