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Insight Global

Desktop Support Analyst

Westerville, OH, United States

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Job details

Experience: 2 to 5 years of experience as a support technician
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Description

Desktop Support Analysts are responsible for providing technical assistance with computer hardware and software to Kokosing team members.

They are also responsible for processing work orders, email, and phone calls.
They will support Microsoft Windows 10/11 desktops, laptops, software, printers, scanners, basic network issues, mobile devices (Android/iOS), and other assorted technology.

Skills and Requirements

-2 to 5 years of experience as a support technician

Strong understanding of:

o Microsoft Windows 10/11 o Microsoft Office Software o Computer hardware o Computer peripherals o Microsoft System Center Configuration Manager o ServiceNow o Printers o Basic Networking Concepts o Basic Identity and Access Management (MS Active Directory) o Mobile Devices o Excellent communicator o Problem solver o Accurate record and documentation keeper o Team player mentality -

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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Skills

Microsoft Windows
Microsoft Office
Microsoft System Center
ServiceNow
Identity and access management
Microsoft Active Directory
Documentation

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