Archived listing. The details below describe a past opening.
Required Skills & Experience
- Strong experience in banking client onboarding, account opening, KYC/AML, or deposit operations.
- Experience supporting both individual/private banking and commercial/business accounts.
- Strong understanding of U.S. business entity structures, including: o LLCs o Corporations o Partnerships o Limited partnerships
- Knowledge of beneficial ownership/UBO and authorized signer requirements.
- Experience reviewing legal and organizational documentation and determining whether documentation supports the account type being opened.
- Familiarity with trusts, fiduciary relationships, Powers of Attorney, and court-appointed relationships.
- Strong quality-control mindset with the ability to identify discrepancies across client data, legal documents, KYC information, and account-opening records.
- Experience working through onboarding exceptions and escalating higher-risk or incomplete accounts.
- Ability to work within multiple systems and adapt to evolving onboarding technology and processes.
Job Description
We are seeking an experienced Client Onboarding Manager to support a Private Client and Commercial Banking onboarding function undergoing a significant process and technology transformation. This individual will oversee the end-to-end review and quality control of new account onboarding, with a strong focus on AML/KYC, entity documentation, beneficial ownership, account opening requirements, and operational accuracy. The team is transitioning onboarding activities into a new application, which is being built out in phases, beginning with AML/KYC and ultimately expanding further into the account-opening process and integration with DocuSign. The ideal candidate will have strong banking operations experience and be comfortable navigating complex individual, fiduciary, and commercial account structures.
Key Responsibilities
- Manage and support the onboarding and account-opening process for Private Client Group and Commercial Banking clients.
- Review client and account information submitted through the system, including: o Client/contact information o Account and registration type o Beneficial owners, authorized signers, and other related parties o AML/KYC information o Nature of business o Source of wealth and source of income o Business/industry information o Cryptocurrency exposure
- Review identity verification results for both individuals and businesses and determine when additional documentation is required.
- Review automated OFAC screening and other onboarding controls and escalate issues when necessary.
- Review higher-risk accounts identified through the risk assessment process.
- Validate formation documents, court documents, identification documents, operating agreements, and other supporting documentation against the account and registration type.
- Ensure beneficial ownership information is complete and consistent with legal documentation, including identifying missing owners or discrepancies.
- Review complex registrations, including: o LLCs o Corporations o Partnerships and limited partnerships o Trusts o Fiduciary accounts o Power of Attorney arrangements o Bankruptcy-related accounts o Real estate/property management accounts
- Perform 100% quality-control review before accounts are finalized, identifying issues such as incorrect Tax IDs/SSNs, missing documentation, improper signatures, or inconsistent client data.
- Partner with PCG and internal operations teams to resolve onboarding exceptions and accounts that are not in good order.
- Enter and validate approved account information within a different system and other downstream systems. These systems will kick off the documentation sent to the client via Docusign.
- Ensure required documents align with the specific account registration and product being opened.
- Support final account setup and downstream processing required to enable the client to transact.