Collections Operations Specialist
Reports to Collections Supervisor
Location Hybrid, Alpharetta, GA
Schedule Monday–Friday
Hours Full-time
Pay $18.00
Why Join Ingo Money?
This is a great entry-level opportunity for someone looking to build experience in financial services, banking operations, transaction processing, fraud prevention, and customer support while joining a growing organization.
About the Position
We are seeking a motivated, detail-oriented Collections Operations Specialist to support our Collections team. This role is ideal for someone who enjoys working with data, following established processes, conducting research, and completing tasks independently with a high level of accuracy.
The Collections Operations Specialist is primarily responsible for data entry, account review, dispute processing, and operational research. The role supports payment processing, return-item management, and recovery workflows, and is a hands-on way to build a career in financial operations. Timeliness is central to this role: account updates and redeposits must follow our internal schedules, because a missed deadline can cause friction and affect recoveries.
Key Responsibilities
- Enter, update, and maintain account and return-item information accurately within internal systems.
- Complete customer account and return-item updates on time as well as payment updates, within the team’s internal deadlines, so records are always current.
- Submit disputes Republic bank client portal for Refer to Maker and Duplicate return items.
- Review and research MICR information (the routing and account line on a check) to identify and process returned items.
- Perform data validation and identify Reconciliations, discrepancies, inconsistencies, or missing information throughout different Internal and external systems.
- Use Microsoft Excel to organize, review, analyze, and maintain data.
- Follow established procedures and escalate exceptions to the Collections Supervisor when additional research or approval is needed.
- Maintain strict confidentiality when handling customer and financial information.
- Support operational, administrative, and process-improvement initiatives as assigned.
- Collaborate with team members to complete assigned workflows accurately and on time.
Qualifications
Required
- High school diploma or equivalent.
- Working knowledge of Microsoft Excel, including sorting, filtering, and basic formulas.
- Strong attention to detail and commitment to accuracy.
- Ability to manage multiple tasks and meet deadlines with minimal supervision.
- Ability to follow written procedures and learn new systems quickly.
- Comfortable performing high-volume data entry, validation, and review tasks.
- Strong problem-solving and research skills.
- Ability to meet fixed daily deadlines and follow internal processing schedules consistently.
- Reliable attendance and commitment to established work schedules.
Preferred
- 1+ year of experience in banking, payments, collections, or back-office operations.
- Familiarity with returned checks or ACH returns, disputes, or account research.
- Experience working with databases or business systems beyond Excel.
What We’re Looking For
We are looking for a self-starter who takes ownership of assigned work. The ideal candidate:
- Notices details others may overlook.
- Asks thoughtful questions when something does not make sense.
- Follows processes consistently and accurately.
- Treats deadlines and schedules as commitments, and flags early if something will be late.
- Takes accountability for their work.
- Keeps accuracy high while working through high volume.
- Shows initiative in identifying process improvements.
- Adapts quickly to new systems, procedures, and business needs.
What You’ll Gain
In this role, you will develop expertise in:
- Financial and payment operations
- Return-item and dispute processing
- Data management and analysis in Microsoft Excel
- Operational research and investigation
- Business systems and workflow management
- Professional communication and documentation
- Process improvement and operational efficiency