Coordinate and support quality tasks related to New Product Introduction and customer inquiries Participate in customer audits and support preparation to ensure compliance with industry standards Build and maintain customer relationships through proactive and clear communication Manage Failure Analysis requests, interpret reports, and relay findings to customers Act as the main interface for customer complaints, providing timely analysis and support Collaborate with internal teams to address technical issues and drive continuous improvement Willingness to travel up to 25% of the time to support customer and business needs. A valid US visa is required for this role. You are motivated by technology and quality, thrive in a fast-paced and dynamic setting, and use your strong analytical thinking and communication skills to foster positive relationships with stakeholders. Degree in engineering or related field and understanding of electronic devices (mandatory) Knowledge of semiconductor devices, package technologies, and device reliability (mandatory) with Failure analysis and field applications experienced highly desired. Experience with stress testing and structured problem-solving methods such as 8D (preferred) Familiarity with manufacturing engineering concepts, including process control, FMEA, and OCAP (preferred) Understanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMS (preferred) Strong communication skills with experience presenting technical information and supporting customers (mandatory) Ability to work effectively under pressure We are on a journey to create the best Infineon for everyone. We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity. Our hiring decisions are based on skills and experience. Even if you don't meet every requirement, we encourage you to apply. Please let your recruiter know if you need any accommodations during the interview process. Learn more about our various contact channels and about Diversity & Inclusion at Infineon. Tania Gallardo https://www.linkedin.com/in/tania-gallardo-7887a05b/