Job Title: Server Hotel Department: Food and Beverage Reports to: Restaurant Supervisor/Food & Beverage Director FLSA: Non-Exempt
Job Objective: To serve guests quickly, efficiently and with complete knowledge of food and beverage menus while keeping customer service at the highest standards of the company.
Key Areas of Responsibility: Maintain a welcoming environment for all guests while maintaining the highest of standards in relation to guest satisfaction, service and professionalism.
Specific Duties:
- Warmly greet guests.
- Complete knowledge of menus including preparation.
- Ability to upsell, accurately take guest orders;
- Clean, stock and maintain cleanliness of work areas and restaurant;
- Follow all safety and sanitation guidelines and any other duties required by management.
- Other Duties and Responsibilities as may be designated.
Qualifications: High school diploma, basic math skills, and understanding of federal, state and local liquor laws.
Education/Experience: High school or equivalent; prior restaurant preferred but not required.
Language Skills: Able to communicate effectively through both verbal and written means.
Equipment/Computer Expertise: POS system experience strongly recommended; preferably knowledge of MICROS.
Physical Demands: Able to stand for entire shift, lift 30 pounds, and bend throughout shift.
Work Environment: Must be able to adapt to a quick pace at any moment/ability to work in a team environment/must be able to work evenings, weekends and holidays.
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels/Embassy Suites by Hilton Pittsburgh Downtown. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels/Embassy Suites by Hilton Pittsburgh Downtown associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security: The safety and security of our guests and associates is of utmost importance to Indus. Every Indus Hotels / Embassy Suites by Hilton Pittsburgh Downtown associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
- I have read and agree to comply with the above job descriptions.
____________________________________________________ __________ Signature Date