Description Please note: This is an in-office position located in Springfield, Illinois.
About Us:
At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.
Exciting Opportunity Alert: Join Our Dynamic Team as an INB Teller! Are you ready to embark on a journey where every transaction is an opportunity to make someone’s day? We’re seeking enthusiastic individuals to join our vibrant team of INB Tellers. If you’re passionate about finance, customer service, and creating meaningful connections, this is the role for you!
Your Role:
As a Teller with us, you’ll be the friendly face that our customers look forward to seeing. You’ll handle financial transactions with precision, provide top-notch service, and assist customers in achieving their financial goals. Your day will be filled with diverse responsibilities, from processing deposits and withdrawals to promoting our range of innovative banking products and services. Why Join Us?
- Growth Potential: We’re committed to nurturing your career. You’ll have access to continuous training and development, ensuring you’re always at the top of your game.
- Collaborative Environment: Be part of a close-knit team where your ideas are valued, and teamwork is at the core of everything we do.
- Cutting-Edge Technology: Immerse yourself in the latest banking technology and digital solutions that make transactions seamless and efficient.
- Impactful Work: You’ll play a crucial role in helping customers achieve their financial dreams, making a real difference in their lives.
- Competitive Benefits: Enjoy a comprehensive benefits package, including health coverage, retirement plans, and more.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as other duties that are assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
- Customer-Centric Attitude: Your smile and positivity brighten up our customers’ day.
- Detail-Oriented: Precision in handling transactions is your middle name. Cash handling experience is preferred.
- Communication Skills: From explaining banking products to resolving concerns, you’re a pro at communication.
- Tech-Savviness: Embrace digital platforms and confidently guide customers through customer facing technology.
- Team Player: You thrive in a collaborative environment and support your colleagues.
- Responsible for greeting all bank customers, as they enter the branch, in a courteous and professional manner.
- Operate a teller window to process a variety of transactions within established guidelines, such as processing individual and commercial deposits, savings and checking transactions, cash advances, loan payments, credit card payments and other transactions.
- Enter customers' transactions into computer to record transactions, and issues computer generated receipts.
- Assist customers with questions regarding their accounts; Place holds on accounts, as appropriate.
- Order daily supply of cash, and count incoming cash; Balance currency, coin, and checks in cash drawer and compare totaled amounts with data displayed on computer screen.
- Participate in maintaining good customer relations by giving courteous, efficient service and developing new business by acquainting non-customers with bank services and presenting current customers with additional services; Identify and respond to these cross-sale opportunities by referring customers to the appropriate bank personnel.
- Record customer interactions in the bank's CRM platform.
Supervisory Responsibilities This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school degree or equivalent required; Six months to one-year related experience and/or training required in area of cash handling or customer service.
Knowledge, Skills and Abilities Requires ability to communicate effectively and clearly (both written and verbally): Ability to read, write and comprehend simple instructions, short correspondence, and memos.
Mathematical Skills Requires ability to perform basic mathematical calculations: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Requires ability to use good judgment in making routine and complex decisions; Must have excellent customer service skills with the ability to sell products and Services: Ability to accurately handle large sums of cash; Must be goal oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever-changing environment.
Computer Skills To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank related programs
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Salary:
- $16.00 hour
- $500 bonus after 6 months of employment at INB
Group Insurance Benefits and Plans INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered. https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: Know Your Rights: Workplace discrimination is illegal