Job Title / Position : SALES OPERATIONS COORDINATOR Department : SALES Reports to : CFO Status (Full time / Part Time : FULL TIME Pay: 65,000 - 85,000
Position Summary The Sales Operations Coordinator is responsible for ensuring that the Sales organization operates accurately, efficiently, and consistently. The role manages day-to-day sales operations while also serving as a process owner and problem solver, identifying recurring issues, improving workflows, maintaining operational controls, and developing scalable processes that reduce unnecessary manual work and management involvement.
Key Responsibilities
Order & Sales Operations
- Monitor and process incoming wholesale purchase orders through designated channels.
- Review orders for pricing, SKU, quantity, ship date, terms, and other required information.
- Enter or upload confirmed orders into NES and applicable customer systems.
- Track open orders and resolve or escalate discrepancies through shipment.
- Provide routine operational support and order-status communication to Account Executives and customers as appropriate. Returns, Repairs & Claims – Front-End Management
- Manage the customer-facing and administrative portion of authorized return and repair requests.
- Monitor and create required RA or repair documentation according to established procedures.
- Verify required customer information and coordinate status communication.
- Escalate commercial exceptions or unusual requests to the appropriate Account Executive.
- Coordinate handoff to Inventory/Warehouse for physical receipt, inspection, inventory movement, repair handling, and final disposition. Product Information & Customer Systems
- Provide approved product images, copy, specifications, line sheets, UPC information, and other standard account assets.
- Support customer portals, NuOrder, EDI/GXS, NES, and other applicable wholesale systems.
- Perform scheduled pricing and product-information validation and coordinate correction of discrepancies with the appropriate departments.
- Identify recurring system issues and support corrective process improvements. Sales Reporting & Execution Support
- Track open orders, backorders, cancellations, pending customer issues, return requests, and other operational exceptions.
- Support Account Executives with data and materials required for account reviews and market meetings.
- Ensure confirmed buyer decisions and approved commercial actions are accurately reflected in internal systems.
- Follow up on approved inventory or allocation decisions with Planning and other departments as needed to ensure proper execution. Cross-Functional Coordination
- Serve as an operational liaison between Sales and Planning, Inventory, Logistics, Accounting, Marketing, IT, and other relevant departments.
- Route requests to the appropriate owner and maintain clear accountability through resolution.
- Escalate significant unresolved issues, policy exceptions, or process failures to Sales Management. Sales & Operations Shared Folder Governance
- Maintain the structure and organization of Sales and Sales Operations shared folders.
- Ensure account and Sales Operations documents are stored in designated shared locations according to established standards.
- Review the Sales Landing Zone daily and properly classify or relocate files requiring assistance.
- Conduct a weekly folder review to identify misplaced, duplicate, outdated, or incomplete documentation.
- Maintain simple folder structures, naming conventions, and document-management standards for the Sales organization.
- Support compliance with the company's shared-folder and document-sharing procedures. Process Improvement & Scalability
- Identify repetitive manual work, recurring errors, and inefficient workflows.
- Develop standardized procedures, templates, checklists, and SOPs.
- Identify recurring rules-based activities that can be documented, automated, or appropriately delegated.
- Transition standardized activities when approved so the role can continue focusing on higher-value Sales Operations and problem solving.
- Support implementation and testing of new systems, automation, and workflow improvements.
- Perform special projects and other related duties as required or assigned. Key Performance Indicators
Performance may include:
- Order Processing Accuracy and Turnaround Time
- Open Issue Aging and Resolution Time
- Pricing and System Accuracy
- Sales Shared-Folder Compliance
- Completion of Required Operational Reviews
- Reduction in Recurring Manual Errors
- Process Improvements / SOPs Implemented
- Reduction in Routine Management Escalations
Qualifications
- 2–5+ years of sales operations, order management, sales administration, customer operations, or related experience.
- Wholesale, department store, fashion, jewelry, accessories, or consumer products experience preferred.
- Strong analytical, organizational, and problem-solving skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Ability to independently investigate operational issues and coordinate solutions across departments.
- Strong Excel skills and comfort working with multiple business systems.
- ERP, EDI, NuOrder, retailer portal, or similar system experience preferred.
- Strong written and verbal communication skills.
- Demonstrated interest in process improvement, workflow efficiency, and operational scalability.