JOB SUMMARY:
Under the direction of the CEO and COO, the CTO is responsible for managing and overseeing all product development and technology infrastructure. Primary duties and responsibilities include:
- Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems.
- Designs, implements, and evaluates product technology that support both customers and internal end users
- Managing technology operations by directing and coordinating activities consistent with established goals, objectives, and policies. Continuously analyze current environment for productivity/efficiency results.
- Sets the technical direction for the team, drives the evolution of the systems architecture, and make appropriate technology choices
- Implementing programs to ensure attainment of the organizations business plan for growth and profit. Implements improved processes and management methods to generate higher ROI, workflow optimization and customer satisfaction
- Provides mentoring and guidance to subordinates and other employees
- Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation.
- Oversees and evaluates system security, and business continuity programs
- Implements new business initiatives including system design, implementation, and performance management.
Qualifications, Skills and Experience Requirements:
- Requires a bachelor's degree in Computer Science, Business Administration or a related field or equivalent experience.
- 10 plus years of progressive operation and managerial experience in Information Technology
- Proven track record in the management of technology infrastructure and application development o Technology Infrastructure Familiarity with desktop, notebook, handheld, and server computer hardware Familiarity with local and wide area network design, implementation, and operation. Familiarity with operating systems such as Windows, Unix, and Linux. o Application Development Demonstrated experience leading the design, development, delivery, support and maintenance of a large scale, high performing, technically complex, reliable and robust online applications
- Experience in the payments industry, working knowledge of the competitive landscape, product and service offerings, and associated technologies
- Working knowledge of contact center technologies including analytical tools and technologies and their key functions and value.
- Demonstrated critical analysis skills
- Understanding of performance measurement concepts including advanced analytical skills
- Previous P&L responsibility
- Excellent problem solving skills and able to use good judgment to make recommendations and decisions.
- Experience with near shore and offshore application development teams and processes
- Strong leadership skills, responsive and flexible.
- Ability to establish new processes and systems.
- Strong project management and organization skills.