Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
CC
General Manager
Capriotti's Corp Shops
Sparks, NV
- $50,000 to $60,000 USD / year
We are seeking a motivated and experienced Restaurant General Manager to lead daily operations, develop high-performing teams, and maintain the quality, speed, and service Capriottis is…
Added just now
Vice President, Regional Specialty Leasing Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
License: Real Estate license required
Added just now
Industrial Property Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Dallas, TX
The Property Manager (PM) is responsible for managing a portfolio of industrial properties, in accordance with JLL standards and procedures and the Management Agreement. They are tasked…
Added just now
CI
Program Finance Manager
CONSERVATION INTERNATIONAL
Arlington, VA, United States, VA
- $80,000 to $90,000 USD / year
The Program Finance Manager is responsible for the financial management of specific Centers and/or projects assigned to the role within Conservation International. The position reports to…
Added just now
Personal Training Manager- Marion
Anytime Fitness
Marion, IA
The Head Coach must have a thorough understanding of fitness to optimize clients' experience and results
Added just now
HED Regional Manager, Solution Sales, TX/West (Remote)
Cengage Learning Inc.
TX · Virtual US, AZ · Virtual US, WY · Virtual US, OK · Virtual US, SD · Virtual US, NV · Virtual US, UT · Virtual US, KS · Virtual US, NE
The Regional Manager of Solutions Specialists leads a team of approximately 10 discipline aligned, new business sellers responsible for driving digital adoption, capturing competitive…
Added just now
LD
Retail Merchandiser - Independence, KY
L&R Distributors
Independence, KY
- $20 USD / hour
Service store routes according to the assigned call frequencies, working closely with the District Manager.
Added 1 min ago
Information Systems Security Engineer
Booz Allen Hamilton_United States
Warner Robins, GA
…modifications with the appropriate Information System Security Manager (ISSM) and implement and enforce all DoD cybersecurity policies and procedures, as defined by cybersecurity-related…
Added 1 min ago
TT
Retail Loss Prevention Associate II
The TJX Companies Inc
Nashville, TN
- $13.5 to $18.6 USD / hour
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by…
Added 1 min ago
Marketing Manager - US Retail
WSA Americas
United States
We're looking for a Marketing Manager to own and optimize our customer acquisition measurement strategy across multiple channels. In this high-impact role, you'll lead performance tracking,…
Added 1 min ago
CASE MANAGER
Rite of Passage Brand
Oracle, AZ
What you will do: Case Manager is a member of the site team implementing the Rite of Passage program. The Case Manager is responsible for administrating, developing and facilitating the…
Added 1 min ago
Depot Engineer
Live Nation Worldwide, Inc.
Austin, TX
…Operations organization and is responsible for the deployment, management, and support of hardware and software used across client venues and live events. This includes asset lifecycle…
Added 1 min ago
Project Manager
Steampunk
McLean, VA
Steampunk is seeking a Project Manager who is creative and is a hands-on expert with delivering innovative technology solutions.
Added 1 min ago
Case Manager - Interim Housing
Alcott Center For Mental Health Services
Los Angeles, CA
SummaryUnder the supervision of the Program Manager, the Interim Housing Case Manager is responsible for providing direct case management and support services to clients residing in…
Added 1 min ago
RN Virtual Hiring Event - December 1st - RN Case Manager - FT - Days - Up to $10k Sign on Bonus - MHW
Memorial Healthcare System
United States
* Interested in available full-time day shift position
Added 1 min ago
M Sphere Supervisor
Miccosukee Resort & Gaming
Miami, FL
Must have 2 years of Casino/Gaming experience
Added 1 min ago
Manager - Pharmacy - Clinical
SSM Health
Saint Louis, MO
Schedule: Full time, Day shift, Monday through Friday
Added 2 mins ago
Field Service Manager
POWERX
Raleigh, NC
Must have a satisfactory background/MVR check · Must have reliable transportation and possess a valid driver’s license
Added 2 mins ago
CMDB Operations Manager
CACI, INC.-FEDERAL
Chantilly, VA
In this role you will coordinate with the Government and report to the CMDB Operations Manager. You will be responsible for maintaining and optimizing the Configuration Management Database…
Added 2 mins ago
Technical Project Manager
CACI, INC.-FEDERAL
Sterling, VA
…contingency plans, and communicate risk status and exposure to program leadership and…
Added 2 mins ago
AU
LEAD CLEANER (H)
ABM US
BOILING SPRINGS, PA · Boiling Springs, PA
- $20 USD / hour
Full Time Evening Shift
Added 2 mins ago
Lead Cleaner
ABM US
New Castle, DE
…Lead provides supervision at an assigned location when the Manager is not present. The Shift Leader demonstrates established standards to keep the buildings/facilities clean and safe for…
Added 2 mins ago
LEAD CLEANER
ABM US
CLEVELAND, WI · Sheboygan, WI
…Lead provides supervision at an assigned location when the Manager is not present. The Shift Leader demonstrates established standards to keep the buildings/facilities clean and safe for…
Added 2 mins ago
Manager, Responsible Sourcing Program
Smucker Retail Foods, Inc.
Remote, United States
Your Opportunity as the Manager, Responsible Sourcing Program
Added 3 mins ago
Program Manager - Learning & Performance Platforms
Medical University Hospital Authority (MUHA)
United States
This role provides ongoing administration of the learning management system (OurDay) to ensure care team members use the system to maximum potential, provide new user system training,…

Closed listing

IKO

Service Desk Analyst

Wilmington, DE, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: Minimum 3 years of experience in IT support, including exposure to infrastructure environments.
Posting language: English
Posted: Nov 12, 2026

Similar jobs hiring now

Added 1 hour ago
IT Support Technician - Data Technician (Entry Level)
J-Mack Technologies · Remote
$33,500 USD / year
Added 2 hours ago
Intermediate Help Desk Specialist
Insperity Support Services, L.P. · Remote
Added 7 hours ago
Enterprise Application Support Analyst
Jobgether · Remote
$115,000 to $165,000 USD / year
Added 7 hours ago
Technical Support Analyst
Trimble Transportation Enterprise Solutions Inc. · Remote

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Wilmington, DE

Full time

REQ-14161

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

Job Summary: Reporting to the Manager, Service Desk, the successful candidate will be responsible for providing technical support to end users, troubleshooting complex hardware, software, and network issues, and ensuring timely resolution of incidents and service requests.

As part of the Global Service Desk team, this role combines traditional service desk responsibilities with hands-on support for networking and server environments. The successful candidate will contribute to IT service management processes, coordinate major incident responses, maintain technical documentation, and support continuous improvement initiatives aligned with ITIL best practices.

Benefits

Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
Dental Insurance
Vision Insurance
Life Insurance
Health Spending Account
Employee Support and Mental Wellness
Short-term Disability
401k Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition Reimbursement
Service Awards
Employee Perks & Discounts

Job Responsibilities

Provide technical support to end users for hardware, software, network, and enterprise application issues.
Manage the full lifecycle of incidents and service requests, ensuring timely resolution and accurate documentation within the IT Service Management (ITSM) platform.
Adhere to established Global IT Service Management processes, including change management, incident management, knowledge management, problem management, request management, and service level management.
Develop, edit, and maintain knowledge base articles, technical procedures, policies, and standard operating processes related to endpoint technologies.
Drive continuous improvement initiatives aligned with ITIL best practices to enhance incident resolution, service request fulfillment, and operational efficiency.
Establish, monitor, and refine service management processes and key performance indicators (KPIs).
Coordinate Priority 1 (P1) and major incident responses, including establishing incident bridges, engaging technical and business stakeholders, and facilitating timely restoration of services.
Support post-incident reviews and root cause analysis (RCA) to identify opportunities for service improvement.
Manage ticket assignments across the Service Desk team, ensuring incidents and requests are directed to the appropriate stakeholders.
Develop and maintain technical expertise in troubleshooting endpoint infrastructure and enterprise applications.
Research emerging technologies, endpoint industry standards, and best practices to identify opportunities to improve the end-user experience.
Support application deployment requirements and contribute to the modernization of endpoint management platforms.
Collaborate with the Network team to access network devices through console connections, troubleshoot issues, and perform equipment replacements.
Perform additional duties as assigned by the Manager, Service Desk.

Qualifications

Currently pursuing or have completed a bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or possess equivalent qualifications.
Minimum 3 years of experience in IT support, including exposure to infrastructure environments.
ITIL Foundation certification required.
Strong knowledge of Windows operating systems, Active Directory, Microsoft Office 365, and common enterprise applications.
Working knowledge of Microsoft Intune, including device management, policy configuration, application deployment, and endpoint administration.
Familiarity with networking concepts, including TCP/IP, VLANs, DNS, and DHCP.
Knowledge of server technologies, including Windows Server and virtualization platforms.
Strong troubleshooting, investigative, analytical, and problem-solving abilities.
Experience developing technical documentation, end-user guides, and training materials.
Ability to work independently, prioritize competing tasks, and manage multiple responsibilities in a fast-paced environment.
Excellent customer service skills with the ability to demonstrate empathy and professionalism.
Strong verbal and written communication skills, including excellent listening abilities.
Collaborative team player capable of participating in global departmental meetings and positively influencing outcomes.
Ability to follow established IT best practices, departmental policies, and operational procedures.
Positive, enthusiastic attitude with a strong willingness to learn and develop technical skills.
Excellent proficiency in English required; knowledge of French or willingness to develop French-language proficiency is an asset.
Valid driver's license considered an asset.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

IKO is a leading manufacturer of residential and commercial roofing systems operating in Canada, the United States and multiple global markets. Our 70+ years of success has been enabled by the dedication of our employees. We would welcome the opportunity to consider you for one of our great opportunities!

We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice (https://www.iko.com/na/privacy-policy/) , please do not submit information to us.

Privacy Notice (https://www.iko.com/na/privacy-policy/)

About employer

Report this job

Work requirements

Jobs in the United States