ABOUT IKIGAI CASES
Ikigai Cases (www.ikigaicases.com) is a fast-growing ecommerce brand manufacturing aerospace-grade aluminum pill cases. Founded in December 2021 by two brothers after their father's neurological diagnosis led them to discovering the issues with plastic pill organizers, we've built a multi-million dollar business in just over four years with a team of 25 across the globe.
Our mission is simple: make exceptional pill cases and provide exceptional customer service. We deliver on this by managing in-house fulfillment at our Washington, DC facility (including custom engraving) and maintaining obsessive attention to detail.
WHAT YOU'LL BE WORKING ON
- Processing returns and exchanges for returned items
- Collaborating with the team to manage inventory levels and restocking of returned products
- Ensuring accurate documentation and tracking of all return transactions
- Picking and packing customer orders
- Using laser and cnc engraving machines to personalize orders (you will be trained up, no previous experience required)
WHO YOU ARE
- [REQUIRED] Minimum 2 years of experience working in a pick and pack order setting
- Experience with returns processing
- Expecting to work hard
- Able to learn quickly
- Low ego -> willing do whatever is needed to get the job done
- High-energy individual
- Looking for responsibility and direct access to founders in a high-growth company
WHY YOU SHOULD TAKE THIS ROLE
- You’ll be working at a brand that is obsessed with their customers and has built a loyal following. Just read a few of their reviews: https://ikigaicases.com/pages/reviews
- You'll be working at a company that has scaled rapidly in just 4 years and is aggressively investing in growth. Our goal is to make the best pill cases in the world.
- You’ll be working with people who have extreme levels of competitive fire in their bellies - people who will run through walls to make sure the company succeeds.
- You'll collaborate closely with the founders, operating within a structured team environment, with the opportunity to take ownership of your assigned tasks and contribute effectively to our warehouse operations.
- You’ll be working to make people’s lives easier with products they’ll use every single day. The company was founded to solve a personal problem the founder’s father had with his pill organizers while battling a neurological condition for a decade.
- You'll be involved in the dynamic operations of our warehouse, handling inventory management, order fulfillment, quality control, shipment coordination, and ensuring smooth and efficient warehouse processes.
BASIC QUALIFICATIONS
- [REQUIRED] Minimum of 2 years of full time pick and pack experience
- [REQUIRED] At least 1 year of direct experience in processing returns and exchanges
- Located in Washington DC or nearby in Maryland / Virginia
- Expecting to work 50 hours per week in-person
COMPENSATION AND WORK SCHEDULE
- $60,000 per year + performance based bonuses
- 50 hours per week
INTERVIEW PROCESS
- RESUME / APPLICATION SCREENING
- 30-minute, Google Meet VIDEO CALL
- SECOND ROUND IN-PERSON INTERVIEWS
- FINAL HIRING DECISION