Customer Service Representative
Department: Haven Assistant Location: Tyrone, PA (On-site) - not remote Employment Type: Full-time (30+ hrs/week)
About InspectionGo
InspectionGo helps homeowners manage and protect their most valuable investment - their home. Through our digital platform and HomeBinder Assistant service, we organize essential home information and guide customers through key next steps with clarity and care.
The Role:
This is a customer service / customer support / customer experience role supporting homebuyers after their inspection. You’ll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our Haven Assistant team when appropriate. Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you’ve contacted. Success here comes from strong follow-through, clean documentation, and consistent execution. You’ll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.
Schedule & Availability
- Full-time: 30+ hours/week 2pm-10pm
- Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO.
- Our operating hours are 8:00 AM–10:00 PM.
- We are primarily hiring for shifts starting at 2:00pm or later (especially weeknights/evenings).
- The more weeknight availability you have, the better.
- Weekend shifts are rare, but occasional weekend availability is a plus when needed.
- Schedules are set in advance. We can offer some flexibility, but shifts are not fully customizable.
- Shifts are assigned based on coverage needs; applicants with more weeknight availability are prioritized.
What You’ll Do:
- Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries
- Provide customer support by confirming details, answering questions, and ensuring the next step is clear
- Schedule consultations with the HomeBinder Assistant team when appropriate
- Gather feedback on the customer’s inspection experience and share key takeaways with the team to improve quality
- Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters)
- Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate)
- Ensure each customer handoff is complete, consistent, and easy for the next team member to continue.
What Success Looks Like:
- Customers feel taken care of - not pressured
- You follow through: you do what you say you’ll do, when you say you’ll do it
- Notes and tasks are complete and clear enough that anyone can pick up the thread
- Consultations are scheduled with the right context captured (clean handoffs)
- Your customer feedback helps identify trends and improve the inspection experience over time
- You consistently meet execution and quality expectations What We’re Looking For
- Strong communication and a calm, professional phone presence
- Excellent organization and follow-up habits
- Comfortable with phone work, documentation, and daily execution standards
- Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately)
- Coachable: you like feedback and improve quickly
- Availability for 2:00PM–10:00 PM coverage, especially weeknights/evenings; rare weekends as needed
- Spanish-speaking (bilingual Spanish/English) is a plus, not required
Compensation
- Base pay: $13–$15/hour (based on experience)
- Performance incentives: paid monthly based on execution + quality/compliance ○ Incentives become available once you’ve completed onboarding and are approved to work independently. ○ Ramp time varies by aptitude and execution quality - the faster you’re ready, the sooner incentives begin. ○ Incentive earnings typically average $400–$900/month (varies by performance and hours worked)
Why Join InspectionGo:
- Supportive culture: authenticity, respect, collaboration
- Warm leads only (no cold calling)
- Modern office environment (snacks & coffee included)
- Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO
- Referral bonuses available
- Growth: Consistent quality, follow-through, and positive team impact can lead to expanded responsibilities and internal growth as openings arise.
Additional Requirements
Applicants must be:
- At least 18 years old
- Authorized to work in the U.S.
This role is performed in a traditional office environment and requires extended periods of sitting/standing, speaking, computer use, and phone communication. Reasonable accommodations may be provided. InspectionGo is an Equal Opportunity Employer. For accommodation requests, contact hr@inspectiongo.com. Ready to Apply? Complete the application and submit your resume (optional include desired hourly range). Tell us briefly why this role fits you - we’d love to hear your story.
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- What does customer service mean to you?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Tyrone, PA 16686 (Required)
Work Location: In person