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Job Description: Leasing Consultant
Overview:
The Leasing Consultant is the first point of contact for all customers and plays an important role in reaching and maintaining established occupancy goals. The primary responsibility is to build rapport with prospects and residents, while ensuring the tour, application, move in and tenancy is consistently an excellent customer experience.
Duties/Responsibilities:
- Assist manager in marketing efforts, to include outreach, preferred employer programs, networking and social media campaigns.
- Generate interest in the community by touring the property with prospects as you answer questions about the numerous amenities, local community and beautiful grounds
- Gain familiarity with the IDM family of communities, floor plans, and availability
- Highlight the quality of the community and the lifestyle available at our apartment homes by focusing on amenities offered, property location, and area
- Facilitate the prospect application process by collecting appropriate information, initiating background checks, compiling files, and maintaining appropriate prospect contact
- Provide detailed move-in information to incoming residents
- Deliver a consistently high level of service to residents to exceed their expectations, while maintaining resident retention
- Be attentive to detail, planning and organizing skills to perform required office activities and coordinate paperwork
- Assist with coordination of work orders, fulfillment of resident needs, and facilitate communication to the maintenance staff and/or management as necessary
Skills/Abilities:
- 1-3 years relevant property management experience required
- Excellent customer service skills with a strong attention to detail
- Basic leasing knowledge - including Fair Housing Laws
- Team player, willing to go the extra mile to provide concierge level customer service
- Able to work in a fast-paced, self-directed entrepreneurial environment
- Proficient with Microsoft Office Suite
- Must be able to work weekends
Physical Requirements:
- Prolonged periods of sitting, standing, and walking
- Must be able to lift up to 15 pounds
