Jobs in the United States

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Added 1 min ago
Client Care Coordinator
Boca Recovery Center
Huntington, IN
We are seeking a dedicated and compassionate Client Care Coordinator to support clients through their treatment journey and ensure a successful transition into aftercare services. This role…
Added 1 min ago
BM
Xfinity Sales Associate Blufox Mobile - Oak Ridge
Blufox Mobile
Oak Ridge, TN
- $35,000 to $65,000 USD / year
With operations in 15 states and plans to exceed 200 retail locations nationwide, there has never been a better time to join a company that promotes from within and rewards performance.
Added 1 min ago
Xfinity Sales Associate Blufox Mobile - South Skokie
Blufox Mobile
Chicago, IL
With operations in 15 states and plans to exceed 200 retail locations nationwide, there has never been a better time to join a company that promotes from within and rewards performance.
Added 1 min ago
Xfinity Sales Associate Blufox Mobile - Evanston
Blufox Mobile
Evanston, IL
With operations in 15 states and plans to exceed 200 retail locations nationwide, there has never been a better time to join a company that promotes from within and rewards performance.
Added 1 min ago
BM
Xfinity Sales Associate Blufox Mobile- Wallisville
Blufox Mobile
Houston, TX
- $35,000 to $65,000 USD / year
With operations in 15 states and plans to exceed 200 retail locations nationwide, there has never been a better time to join a company that promotes from within and rewards performance.
Added 1 min ago
Xfinity Sales Associate Blufox Mobile- North Hills
Blufox Mobile
McKnight, PA
With operations in 15 states and plans to exceed 200 retail locations nationwide, there has never been a better time to join a company that promotes from within and rewards performance.
Added 1 min ago
BM
Xfinity Sales Associate Blufox Mobile- Delray Beach Atlantic
Blufox Mobile
Delray Beach, FL
- $35,000 to $65,000 USD / year
With operations in 15 states and plans to exceed 200 retail locations nationwide, there has never been a better time to join a company that promotes from within and rewards performance.
Added 14 mins ago
UO
Undergraduate Program Professional
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…Position! This role is vital to the overall health of the academic operations of the department and is responsible for ensuring that these operations run smoothly and that operational…
Added 14 mins ago
BF
2027 Intern Commercial Banking (Denver) - Accelerated Career Track (81882)
BOK Financial
Denver, CO
- $40,123 USD / year
…of the Internship, you will be considered for a role in our Associate rotational development program after…
Added 14 mins ago
UO
Associate Director, Special Programs
University of Colorado Denver
Boulder, CO
- $80,000 to $90,000 USD / year
The Associate Director supervises two Assistant Directors who manage the day-to-day operations of the special programs. Existing Leeds special programs have clear identities:
Added 14 mins ago
UO
Open Rank Assistant/Associate Professor Orthopedic Oncologist/Surgeon
University of Colorado Denver
Aurora, CO
- $486,895 to $499,999 USD / year
Job Title: Open Rank Assistant/Associate Professor Orthopedic Oncologist/Surgeon
Added 15 mins ago
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
GLENDALE, AZ
- $20 to $28 USD / hour
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added 15 mins ago
SC
(USA) Produce Lead
Sam's Club
JACKSONVILLE, FL
- $22 to $30 USD / hour
…adhering to policies and being an advocate for the member the associate and the company Works collaboratively with other team leaders to ensure the total club is meeting the members…
Added 15 mins ago
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
SALINA, KS
- $20 to $28 USD / hour
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added 15 mins ago
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
LAS CRUCES, NM
- $19 to $27 USD / hour
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added 16 mins ago
SC
Senior Meat Cutter
Sam's Club
AURORA, CO
- $23 to $31 USD / hour
…seasonality of different meat products equipment usage and backroom operations providing meat products to members by processing meat according to specifications for example cutting slicing…
Added 16 mins ago
SC
(USA) Prepared Food Lead
Sam's Club
PAPILLION, NE
- $23 to $31 USD / hour
club communicating the goals of the department executing company programs adhering to policies and being an advocate for the member the associate and the company
Added 16 mins ago
SC
(USA) Produce Lead
Sam's Club
FRIDLEY, MN
- $23 to $31 USD / hour
…adhering to policies and being an advocate for the member the associate and the company Works collaboratively with other team leaders to ensure the total club is meeting the members…
Added 16 mins ago
SC
(USA) Senior Meat Cutter
Sam's Club
LAS VEGAS, NV
- $19 to $27 USD / hour
…seasonality of different meat products equipment usage and backroom operations providing meat products to members by processing meat according to specifications for example cutting slicing…
Added 16 mins ago
W
(USA) Stocking 2 Coach
Walmart
LITTLE ROCK, AR
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 16 mins ago
SC
Senior Meat Cutter
Sam's Club
HOUSTON, TX
- $19 to $27 USD / hour
…seasonality of different meat products equipment usage and backroom operations providing meat products to members by processing meat according to specifications for example cutting slicing…
Added 16 mins ago
SC
Produce Lead
Sam's Club
MACON, GA
- $21 to $29 USD / hour
…adhering to policies and being an advocate for the member the associate and the company Works collaboratively with other team leaders to ensure the total club is meeting the members…
Added 16 mins ago
SC
Tire & Battery Technician - Automotive (Part Time $19/Hr)
Sam's Club
MENTOR, OH
- $19 to $27 USD / hour
- Part-time
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added 16 mins ago
SC
(USA) Tire & Battery Technician - Automotive
Sam's Club
FRANKLIN, TN
- $21 to $29 USD / hour
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added 16 mins ago
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(USA) Asset Protection Operations Coach
Walmart
DURHAM, NC
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…

IDEMIA

Help Desk Technician II

Brentwood, TN, United States

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Job details

Apply by: Dec 31, 2026
Experience: Minimum of 1-2 years of experience in a Help Desk, Desktop Support, or Technical Support role.
Posting language: English
Posted: Nov 5, 2024

Original job description

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities

We are seeking a customer-focused and technically skilled Helpdesk Technician to provide onsite IT support for employees across IDEMIA Public Security (IPS) in our Brentwood, TN Office. This role serves as the first point of contact for end-user technology support, ensuring employees have the tools, systems, and technical assistance needed to perform their jobs effectively. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment and is committed to delivering exceptional customer service while maintaining IT standards, processes, and security protocols.

Key Responsibilities

End-User Support & Troubleshooting

Serve as the primary onsite IT support resource for employees, providing timely and professional technical assistance.
Record, diagnose, troubleshoot, and resolve hardware, software, mobile device, and network-related issues.
Escalate complex technical issues to appropriate IT teams and ensure timely follow-up through resolution.
Provide support through in-person, phone, email, and remote assistance channels.

Device Deployment & Management

Install, configure, and deploy desktops, laptops, workstations, tablets, mobile phones, printers, and other IT equipment.
Perform hardware upgrades, software installations, system updates, and equipment replacements as needed.
Support employee onboarding, offboarding, and workplace technology setups.

Customer Service & Training

Deliver a high level of customer service while supporting employees with technical issues.
Provide end-user training and guidance on company systems, applications, devices, and IT best practices.
Communicate technical information clearly to users of varying technical backgrounds.

Ticket Management & Documentation

Create, update, and maintain accurate service tickets and technical documentation.
Track incidents, service requests, and resolutions while meeting established service level expectations.
Maintain complete records of work performed and ensure proper knowledge sharing.

IT Operations & Compliance

Adhere to all IT policies, processes, standards, security requirements, and procedures.
Assist with hardware and software inventory management and asset tracking.
Support IT infrastructure initiatives and technology projects as assigned.
Participate in after-hours support for end users, network systems, and critical IT infrastructure when required.

Additional Responsibilities

Collaborate effectively with IT team members and business stakeholders to resolve technical issues.
Support continuous improvement initiatives that enhance IT service delivery and user experience.
Perform other IT-related duties as assigned by the IT Supervisor, Manager, or Director.

Qualifications

Associate degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.
Minimum of 1-2 years of experience in a Help Desk, Desktop Support, or Technical Support role.
Experience supporting Windows operating systems, Microsoft 365 applications, and end-user devices.
Knowledge of hardware troubleshooting, software installation, and basic networking concepts.
Experience using ticketing systems and documenting support activities.
Strong customer service, communication, and problem-solving skills.
Ability to prioritize multiple tasks and work independently in a fast-paced environment.
Must be a U.S. Citizen.
This is a fully onsite position located in Brentwood, TN. Candidates must be able to work onsite five days per week and provide hands-on support to employees and workplace technology systems.

Preferred Qualifications

Experience supporting Active Directory, Microsoft Entra ID, Intune, or endpoint management solutions.
Familiarity with Jira or other ITSM platforms.
Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or related certifications.
Experience supporting mobile devices and enterprise collaboration platforms such as Microsoft Teams.

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

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