About ICP ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
The DAM Engagement Lead & Project Coordinator plays a pivotal role in leading the planning, project management, and execution of the KO Assets Engagement Roadmap in partnership with TCCC Engagement Leads, Operating Units (OUs), agencies, and bottlers. This role ensures engagement activities are strategically aligned, effectively managed, and executed against established timelines, objectives, and success measures.
As a key partner to the Global Operations Director and TCCC Engagement Leads, this role drives the adoption and value of the DAM through client engagement, training delivery, and impactful storytelling. They ensure the value story for the DAM is consistently represented across engagement activities, storytelling decks, and training materials, while developing compelling impact narratives that demonstrate value and strengthen stakeholder understanding.
The role also serves as a key connection point between internal teams, client stakeholders, agencies, bottlers, and cross-functional partners. Through structured project management, engagement planning, team readiness, and data-driven reporting, you support successful roadmap execution, identifies opportunities to enhance engagement effectiveness, and contributes to the overall success, visibility, and reputation of KOA.
How You Will Make an Impact:
- Engagement Roadmap & Project Management
- Lead project management of the full-year Engagement Roadmap in partnership with
- TCCC Engagement Leads, agencies, and bottlers, ensuring alignment with business objectives.
- Maintain roadmap plans, timing matrices, milestones, and deliverables to ensure
- successful execution.
- Partner with the Global Operations Director and TCCC Engagement Leads to track progress, manage risks, and coordinate engagement planning and execution.
- Develop engagement recommendations that maximize the impact and adoption of the DAM.
Client Engagement, Storytelling & DAM Adoption
- Drive DAM adoption and value through client engagement, stakeholder collaboration, and impactful storytelling.
- Ensure the DAM value story is consistently represented across storytelling decks, engagements, and communications.
- Develop impact narratives and storytelling materials that demonstrate the value and business impact of the DAM.
- Identify engagement opportunities and share best practices to strengthen stakeholder engagement and platform adoption.
Training, Content Creation & Team Readiness
- Plan and support training and enablement activities that improve stakeholder understanding and adoption of the DAM.
- Recommend and support the creation and delivery of training materials and content aligned with engagement priorities.
- Partner with the Global Operations Director and relevant stakeholders to ensure team readiness through appropriate training, resources, and guidance.
- Identify readiness gaps and opportunities to improve training, content, and engagement effectiveness.
Reporting, Success Measures & Continuous Improvement
- Track Engagement Roadmap progress, deliverables, and success measures to monitor performance and execution.
- Maintain reporting that supports consolidated account reporting, team readiness, and engagement success.
- Communicate engagement achievements, insights, and recommendations to demonstrate the value and impact of the DAM.
- Identify opportunities to improve engagement planning, storytelling, training, and reporting through data and stakeholder feedback.
What You Will Bring Requires a minimum of 5 experience in project management, client engagement, marketing operations, training and enablement, communications, or a related field, including experience managing cross-functional initiatives and stakeholder relationships within a client-facing environment; or any combination of education and experience, which would provide an equivalent background.
Role Success Success in this role will be demonstrated through effective planning and execution of the full-year Engagement Roadmap, strong stakeholder engagement and adoption of DAM Assets, consistent and impactful storytelling, effective training and enablement delivery, team readiness, and accurate tracking and reporting of engagement success measures. Additional indicators of success include strong cross-functional collaboration, continuous improvement of engagement processes, clear communication of the value, and consistent demonstration of ICP and the clients’ values in delivery and ways of working
Someone who exemplifies our ICP Values
- Curiosity – keen to learn and understand how things work.
- Inclusivity – works positively and respectfully with others.
- Focus – organised and committed to delivering accurate work.
- Creativity – looks for practical ways to solve day-to-day problems.
- Trustworthiness – reliable, accountable and careful with client assets and information.