Oversees all activities related to the quality assurance and implementation of home and community based services and care management services for youth enrolled in Medicaid Managed Care Services. They are responsible for overseeing and developing the program within the boundaries set by OMH (Office of Mental Health), including the development of policies and procedures as well as best practice standards. The CMHRS Program Manager will be responsible for the supervision of program staff, including training, hiring, and staff evaluation and scheduling. Will promote the philosophy and mission of the agency by performing the following duties.
Duties and Responsibilities:
- Provides program information, data, and status to overseeing Director and/or Executive Team Members on an as needed basis.
- Promotes the program to community agencies and organizations and assists with development of marketing tools.
- Collaborates with other partner agencies for the purposes of outreach, information and ensuring continuity of care for clients.
- Remains current on all OMH regulations and changes through attendance at OMH monthly/quarterly meetings.
- Responsible for monitoring the program budget in collaboration with the program Director.
- Serves as the program liaison with identified MCO, referral sources and ICAN Program Managers.
- Performs departmental Quality Assurance for the program.
- Monitors program data in accordance with the Electronic Health Record.
- Provides daily oversight and supervision for Family and Community Based Support Specialists.
- Works with the finance department to ensure billing quality.
- Attends community-based meetings with Director for collaboration with other organizations and services.
- Manages program outcomes and metrics as outlined in grants and other funded projects.
- Attends agency in-services, workshops and seminars as required.
- Additional duties may be assigned, on an as needed basis.
Education/Experience:
- Bachelor’s Degree in Human Services, business or comparable field preferred.
- Minimum of two years related experience preferred. An equivalent combination of education and experience may also be considered.
- Experience working with waiver programs preferred.
- Minimum of two years of supervisory / management experience strongly preferred.
All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status. Please make sure to apply for this role - even if you don’t meet 100% of the above qualifications. We welcome your application and would, in particular, like to know what about the role and our organization interested you.