Performs most tasks assigned with some supervision required. Requires average mechanical knowledge.
Performs work as outlined on repair order with efficiency and accuracy, in accordance with
dealership and factory standards.
Diagnoses vehicle problems based on customer complaints and inspection.
Communicates with parts department to obtain needed parts.
Saves and tags parts of the job if under warranty or if requested by the customer.
Examines assigned vehicle to determine if further safety or service work is required or
recommended.
Communicates with service advisor immediately if additional work is needed if work outlined is
not needed, or if repairs cannot be completed within the promised time.
Documents all work performed and recommended on the repair order.
Road tests vehicles.
Participates in manufacturer-sponsored training programs, schools, and events.
Keeps abreast of manufacturer technical bulletins.
Inspects and test drives newly delivered vehicles for obvious damage and missing major
components and drivability functions.
Installs optional equipment specified by the customer or dealer.
Reports machinery defects or malfunctions to supervisor.
Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that
has happened to change the appearance or condition of the vehicle.
Keeps shop area neat and clean.
Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the
proper place and in the same condition as they were received.
Understands, keeps abreast of, and complies with federal, state, and local regulations, such as
hazardous waste disposal, OSHA Right-to-Know, etc.
Operates all tools and equipment in a safe manner.
Reports any safety issues immediately to management.
Keeps up with all Manufacturer training, safety compliance training, OEM training, and security
on a timely basis.
Ensure that the work area is kept clean.
Maintains a professional appearance.
- Assists the assigned technician as needed.
- Other duties as assigned by the Service Manager, General Manager, or Chief Operating Officer.
Qualifications
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty.
The requirements below represent knowledge, skill, and/or ability. Reasonable accommodations may be
made to enable individuals with disabilities to perform basic functions.
- Driving is essential to the position; must have and maintain current, valid driver's license and a
clean driving abstract.
- Strong communication skills
- Proficient in automotive shop management software.
- Strong problem-solving skills.
EDUCATION and/or EXPERIENCE
One year certificate from college or technical school: or three to six months related experience
and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
o Ability to read, analyze, and interpret general business periodicals, professional journals,
technical procedures, or governmental regulations.
o Ability to write reports, business correspondence, and procedure manuals.
o Ability to effectively present information and respond to questions from groups of managers,
clients, customers, and the public.
o Ability to speak, read, and write fluently in English.
MATHEMATICAL SKILLS
o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals.
o Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
o Ability to define problems, collect data, establish facts, and draw valid conclusions.
o Ability to interpret an extensive variety of technical instructions in mathematical or diagram form
and deal with several abstract and concrete variables.
COMPUTER SKILLS:
Basic computer skills
Proficient with Email & Communication
Proficient in automotive shop management software.
CERTIFICATES, LICENSES, REGISTRATIONS
Automotive Service Excellence (A SE) Certifications Brakes Certification for Auto/Light Truck
State Vehicle Inspector Certification
Valid Driver’s License
Driving is essential to the position; must have a current valid driver's license and a clean
driving abstract.
Relevant OEM skill level three
WORK HOURS:
Regular Service Department Operational Hours
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and use
hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms
and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel,
crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision,
color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25
pounds with the assistant of safety gears, equipment, or PPE, and occasionally lift and/or move up to
50 pounds with the assistant of safety gears, equipment, or PPE. Rarely lift up to 100 pounds,
requiring assistance from PPE, tools and equipment for items over 60 pounds.
Personal Protective Equipment (PPE) includes back braces, hand, head, foot, eye, face, and body
protection. Goggles/eye protection, gloves, ear plugs, and back brace are provided by the
organization and must always be included in their toolbox or workstation. PPE approved
clothing/uniform and footwear, closed-toe, steel toes and slip-resistant soles, worn at all times.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts,
fumes or airborne particles, and toxic or caustic chemicals. The employee is occasionally exposed to wet
and/or humid conditions, outside weather conditions, risk of electrical shock, and vibration. The noise
level in the work environment is usually loud.