Primary Function:
Perform the role of scheduling and dispatching Hyphn furniture project teams. Provide quality assurance in ensuring all critical and required information is gathered and organized for the field team to be successful. Work with Project Managers and Coordinators in ensuring jobs are ready to be scheduled and all install and delivery assumptions are resolved. Ensure labor hours are in line with quotes and jobs are coordinated efficiently.
Duties & Responsibilities:
- Organize next day’s schedule; including management of paperwork for pulling product to ensure accurate information for field teams
- Ensure all jobs have the necessary paperwork, installation plans and equipment to perform the scheduled work according to plan
- Coordinate and schedule outsource support labor and ensure that needed labor is secured for anticipated volume
- Coordinate project planning, including lead assignments with Install Manager and project management team
- Coordinate closely with warehouse crew to ensure product is pulled and loaded in a timely manner
- Efficiently route and dispatch daily delivery, service and installation crews
- Review daily logs for completeness and accuracy
- Provide excellent customer service, internally and externally around scheduling, including notifying customers to schedule furniture deliveries and installations in advance
- Manage and monitor the check out and return of all tools and fuel cards
- Assist in labor estimating and monitoring performance to quote
- Clearly communicate schedule confirmations, changes or updates in a timely manner with project stakeholders
- Book hotels and secure per diem for out of town jobs
- Participate in and promote Lean practices
Qualifications
Job Specifications/Qualifications:
- Basic computer knowledge and proficiency with Microsoft Word, PowerPoint, Excel, and use of Outlook mail and calendar
- Ability to learn proprietary scheduling software.
- Experience in Netsuite is a plus
- Ability to work at a fast pace and manage and resolve disruptions to schedule
- Excellent time management, prioritization, and organization skills
- Must be able to communicate effectively and efficiently with internal and external teams both verbally and in writing
- Possess a valid driver’s license
- Ability to speak Spanish a plus
Standard Hours: 7am - 3:30pm Monday-Friday in person
Education: High School diploma or equivalency required, 2-4 years of college or the equivalent relevant job experience
Supervisory Responsibilities: None
Physical Demands:
While performing the duties of this position, the employee is frequently required to sit, stand, walk, communicate, reach and manipulate objects, tools, or controls. Duties involve moving up to 20 pounds on a regular basis and up to 50 pounds on an occasional basis. Manual dexterity and coordination are required in 75% of the work day while operating computer equipment, and phones.
Work Environment: Operations Center – The environment is a small office with attached warehouse, and occasional customer tours. Noise levels can be loud when trucks are being received, or product and equipment are loaded into trucks. Must abide by warehouse safety regulations.