Thompson Dallas is located within The National, a 52-story landmark in downtown Dallas. The hotel features 219 guestrooms, including 52 suites, signature dining experiences, and more than 20,000 square feet of event space, along with a resort-style pool, fitness facility, spa, and dog park. At Thompson Dallas, we create a dynamic home base for guests and the Dallas community to connect with culture, conversation, and one another. As an Overnight Security Officer, you will help maintain a safe, secure, and welcoming environment throughout The National building for guests, colleagues, residents, tenants, visitors, and partners. What are you responsible for? The Overnight Security Officer is responsible for supporting the safety and security of The National building, including Thompson Dallas and its surrounding spaces. This colleague will patrol the building, respond to concerns and emergencies, de-escalate challenging situations, and provide helpful support to guests and colleagues throughout the night.
Key Responsibilities
- Conduct routine patrols throughout The National building, including hotel spaces, public areas, back-of-house areas, entrances, and exterior grounds.
- Maintain a visible, professional presence that promotes safety and helps deter security concerns.
- Respond promptly to emergencies, including medical incidents, fire alarms, accidents, and security-related situations.
- Use sound judgment and professionalism to de-escalate concerns, disputes, and challenging situations.
- Support guests, colleagues, residents, tenants, and visitors with assistance, information, and directions as needed.
- Monitor surveillance systems, alarms, access points, and other security equipment.
- Investigate, document, and prepare detailed reports for incidents, accidents, injuries, property damage, lost items, and suspicious activity.
- Manage the distribution and secure storage of employee keys, including master and hard keys, and complete key inventories during each shift.
- Document and secure lost and found items in accordance with established procedures.
- Enforce building and hotel policies with discretion, respect, and consistency.
- Coordinate with hotel leadership, building management, local law enforcement, fire departments, and emergency responders when needed.
- Perform other job-related duties as assigned by the Security Supervisor, Security Manager, or Director of Security.
Schedule This role requires flexibility to work overnight shifts, including weekends and holidays. The anticipated schedule is generally 12:00 a.m. to 8:30 a.m., though hours may vary based on business needs.
How do you know if this job is for you?
- You have a genuine desire to meet the needs of others in a fast-paced hospitality environment.
- You communicate clearly and professionally, both verbally and in writing.
- You demonstrate sound judgment, strong situational awareness, and the ability to remain calm under pressure.
- You are skilled at de-escalating concerns while treating others with respect.
- You can work overnight shifts, including weekends and holidays.
- You are comfortable using basic computer programs and preparing written reports.
- Previous hotel, residential, commercial property, or related security experience is preferred.
- Current First Aid and CPR certification is preferred.
Physical Requirements
- Ability to stand and walk for extended periods while patrolling the building and grounds.
- Ability to walk moderate to long distances and use stairs as needed.
- Ability to respond quickly to emergencies throughout the property.
- Ability to bend, reach, crouch, and kneel as needed during patrols and emergency response.
- Ability to lift, carry, push, and pull up to 50 pounds.
- Ability to work primarily indoors and outdoors in varying weather conditions.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.