At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Alila Ventana Big Sur is seeking a proactive, adaptable, and highly service-oriented On-Call Program Facilitator to support the resort’s guest programming and curated experiences. This role is ideal for someone who thrives in a fast-paced, high-performance luxury hospitality environment and enjoys creating meaningful experiences for guests. As an On-Call Program Facilitator, you will support a variety of resort programs and activities designed to connect guests with the natural beauty, wellness, culture, and unique sense of place of Big Sur. The role requires exceptional flexibility and the ability to quickly adjust to changing schedules, guest needs, weather conditions, program requirements, and operational priorities. This is an on-call position, with scheduling based on resort occupancy, guest demand, program needs, special events, and operational requirements.
Key Responsibilities
- Facilitate and support scheduled resort activities, experiences, wellness programming, and guest programs as assigned.
- Welcome guests to each program and create a warm, professional, and engaging experience from beginning to end.
- Clearly communicate program details, schedules, meeting locations, expectations, safety guidelines, and any necessary preparation to guests.
- Lead or assist with activities while maintaining a high level of professionalism, enthusiasm, and guest engagement.
- Adapt programs and guest interactions based on group size, individual needs, weather conditions, operational changes, and other circumstances.
- Demonstrate strong knowledge of resort amenities, activities, wellness offerings, and the Big Sur area to help guests make the most of their stay.
- Provide thoughtful recommendations and local insights that enhance the overall guest experience.
- Anticipate guest needs and proactively address questions, concerns, or special requests.
- Maintain accurate awareness of daily schedules, program changes, guest preferences, VIP information, and operational priorities.
- Work closely with Guest Services, Front Office, Spa, Food & Beverage, Housekeeping, Activities, and other resort departments to ensure seamless guest experiences.
- Assist with setup, preparation, breakdown, and organization of program spaces, equipment, supplies, and activity materials.
- Ensure all program equipment and spaces are safe, clean, organized, and ready for guests.
- Follow all resort safety procedures, operating standards, and applicable guidelines for assigned programs.
- Communicate maintenance concerns, safety issues, supply needs, guest feedback, or operational challenges to the appropriate leader.
- Assist with special events, VIP experiences, private activities, and resort programming as needed.
- Maintain a polished and professional appearance and consistently represent Alila Ventana Big Sur’s luxury service standards.
- Perform other guest experience and program support duties as assigned.
This is an hourly position with a compensation of $22 per hour.
· Previous experience in hospitality, guest services, recreation, wellness, activities, entertainment, outdoor programming, or a related field preferred. · Previous experience in a luxury hotel, luxury resort, destination resort, or high-end hospitality environment strongly preferred. · Strong guest service and communication skills. · Ability to confidently interact with a wide range of guests and create personalized experiences. · Strong knowledge or genuine interest in Big Sur, the Central Coast, local attractions, nature, wellness, and outdoor activities preferred. · Excellent organizational and time-management skills. · Ability to work independently while maintaining strong communication with resort leadership and colleagues. · Strong attention to detail and ability to follow established procedures. · Ability to adapt quickly to changing priorities and operating conditions. · CPR/First Aid certification or other applicable certifications may be preferred depending on assigned programming. · Must be comfortable working a flexible, on-call schedule based on business needs.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.