Summary
Become a part of our caring community
Humana's Consumer Product Management team is seeking an experienced Program Deliver Lead, Benefit Enablement & Execution, to join working remote anywhere in the US. In this role, you'll serve as a critical delivery connector across Insurance Product Management, Growth and Strategy, and the functional teams responsible for bringing Medicare Advantage products to market. You'll translate portfolio priorities into structured programs, clear milestones and coordinated workstreams that support accurate, timely and compliant execution. If you enjoy turning big-picture strategy into well-managed programs and helping teams deliver successfully, this role is for you.
As the Program Deliver Lead, Benefit Enablement & Execution, you'll lead complex bid initiatives and enterprise projects that span product strategy, benefit design, regulatory requirements, operational readiness, technology and process enablement. This includes coordinating initiatives such as benefit standardization, portfolio segmentation, plan naming, service area expansion and the evaluation of new product and benefit opportunities.
You'll also help strengthen how Product Management operates. You'll establish practical delivery disciplines, maintain governance and program documentation, improve processes and tools, and provide timely training as requirements change. Through research, analysis and cross-functional leadership, you'll help teams understand complex issues, evaluate implications and move toward clear, executable decisions.
This is a highly collaborative individual-contributor role for someone who can create clarity from ambiguity, lead complex work without relying on formal authority and keep multiple teams aligned through demanding Medicare Advantage and CMS delivery cycles.
Key Role Functions
Lead Medicare Advantage Bid Initiatives
+ Partner with Growth and Strategy, Insurance Product Management and functional teams to define objectives, scope, deliverables, decision points and measures of success for bid-related initiatives
+ Lead coordinated delivery of initiatives involving benefit standardization, portfolio segmentation, product guiding principles and other enterprise or portfolio priorities
+ Translate strategic direction into executable workplans, milestones, dependencies, ownership and decision requirements
+ Establish delivery approaches that create consistency across portfolios while allowing for appropriate product, market and regulatory differences
+ Facilitate cross-functional discussions needed to evaluate options, surface tradeoffs and move initiatives toward timely decisions
+ Monitor initiative progress and ensure key decisions, dependencies and risks are identified before they affect bid submissions or downstream implementation
+ Capture lessons learned and incorporate them into future bid and product cycles
Lead Feasibility Assessment and Decision Support
+ Lead structured evaluation of proposed products, benefits and portfolio opportunities across product, regulatory, operational, clinical, technology, system and financial considerations
+ Define the questions, information and functional expertise needed to assess whether an opportunity can be executed accurately and within required timelines
+ Bring together subject-matter experts to identify dependencies, constraints, assumptions, unresolved questions and downstream impacts
+ Distinguish between identified facts, assumptions and areas requiring additional validation so leaders can make informed decisions
+ Develop clear recommendations and decision-support materials that explain options, risks, tradeoffs and execution implications
+ Facilitate alignment among partners with different priorities while recognizing that final product, financial or strategic decisions remain with the appropriate accountable leaders
+ Maintain documentation of recommendations, decisions, rationale, owners and follow-up actions
Lead Enterprise Research and Product Impact Analysis
+ Lead research and analysis related to Stars, Clinical, Regulatory Compliance, the Complaints Tracking Module and other enterprise priorities affecting Medicare Advantage products
+ Identify relevant product, member, regulatory, operational and delivery implications
+ Synthesize complex information into concise findings, recommendations and decision points for Product Management leaders and partner teams
+ Evaluate how enterprise initiatives could affect benefit design, product processes, portfolio priorities, filings, systems or the member experience
+ Serve as the Product Management program delivery lead on assigned enterprise initiatives
+ Coordinate Product Management participation, consolidate feedback and ensure Product requirements and impacts are represented accurately
+ Communicate conclusions, open questions and recommended actions in a format appropriate for working teams and senior leaders
Own Program Governance and Delivery Discipline
+ Maintain program documentation for active portfolio opportunities, including objectives, scope, status, decisions, risks, dependencies, accountable owners and next steps
+ Gather requirements and prepare backlog opportunities so they are sufficiently defined for prioritization and future planning
+ Establish appropriate governance routines, status reporting, decision logs, risk tracking and escalation approaches for assigned initiatives
+ Create clear visibility into program health, milestone performance, unresolved decisions and delivery risks
+ Ensure commitments and decisions are documented and communicated to affected teams
+ Provide concise and actionable updates to Product Management leaders and cross-functional stakeholders
Improve Processes, Tools and Ways of Working
+ Partner with Process Improvement, Program Delivery and Product Management teams to create, maintain and improve process documentation, templates, workflows and delivery standards
+ Evaluate existing processes to identify unclear handoffs, unnecessary complexity, recurring defects, manual activity and opportunities for standardization
+ Lead implementation of practical improvements that strengthen accuracy, efficiency, transparency and user experience
+ Identify opportunities to use tools such as Power Automate, Power BI, Copilot, SharePoint and other approved technologies to reduce administrative work and improve access to information
+ Partner with technology and process owners to evaluate solutions and support responsible implementation
+ Establish appropriate controls, documentation and ownership so process improvements are sustainable
+ Measure the effectiveness of changes and adjust approaches based on user feedback and delivery results
Build Product Management Capability
+ Provide timely training, guidance and support to Product Managers as processes, tools, systems and requirements change
+ Translate complex process or regulatory changes into clear instructions, practical examp...
