Job Summary:
The Front Desk Coordinator (FDC) greets, assists, and provides direction and information to clients, visitors, and other guests of the Firm. The FDC represents the Firm professionally and with a positive attitude. The Front Desk Coordinator provides the client with a memorable experience through world-class customer service.
Leadership Responsibilities:
- Demonstrates personal accountability
- Contributes towards the success of others
- Upholds the Firm’s Core Values: We Care, Humble Excellence, Collaborative Attitude, Challenge Acceptance
- No direct supervision responsibilities
Essential Duties/Responsibilities:
- Unlocks the front door in the morning and locks the office at the end of each day
- Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
- Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
- Maintains the lobby area
- Answers, screens, and directs phone calls to staff; answers all rollover calls
- Processes all incoming mail and deliveries
- Logs in all insurance checks to the case management system
- Processes outgoing office mail daily and handles UPS packages
- Assists in signing up new clients as directed by the Intake Department
- May be responsible for office petty cash and credit cards, as well as monthly reporting
- Documents all new sign-up packets and distributes accordingly
- Performs administrative and clerical support tasks.
Required Skills/Abilities:
- Proficient in Microsoft Office Suite or similar software
- Excellent interpersonal and customer service skills.
- Ability to communicate effectively orally and in writing
- Highly organized with excellent follow up skills
- Ability to multitask and meet multiple deadlines simultaneously
- Respectful and provides a trustworthy source for clients, vendors, and coworkers
- Ability to work independently and to identify and solve problems
- Strong attention to detail and accuracy
- Ability to organize and prioritize work
- Self-motivated and driven to begin and complete tasks
Education and Experience:
- High school graduate or equivalent
Physical Demands, Work Environment, and Other Requirements:
- Valid Driver’s License, favorable driving record
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds
The above statements describe the general nature and level of work performed by team members assigned to this job, with or without reasonable accommodation. These statements are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions.
Equal Employment Opportunity
At Hughes & Coleman, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Team Members, our products, and our community. The Firm is proud to be an equal opportunity workplace.