We are seeking internal talent to join the HSL Training & Development Team! We are seeking a motivated Training & Development Specialist to support the delivery and continued development of employee training and development programs across HSL. The Training & Development Specialist is responsible for facilitating training, supporting new-hire onboarding, delivering established learning programs, assisting with the development and enhancement of training materials, and providing hands-on support to employees and leaders throughout their learning experience. This position serves as a subject-matter resource within the Training & Development Department and works closely with Human Resources, Operations, Regional Leadership, property teams, and specialized trainers to ensure employees receive consistent, relevant, and effective training. A key responsibility of this position is the reliable execution of routine and recurring training. The role regularly facilitates established, repeatable training sessions using approved HSL materials, processes, and curriculum. The ideal candidate is an engaging facilitator who is organized, confident working with employees at all levels, comfortable presenting to groups, and able to translate company expectations, processes, and procedures into practical learning experiences.
Training Facilitation & Delivery
- Facilitate classroom, virtual, hands-on, and property-based training programs for employees at all levels.
- Deliver established training programs consistently and in accordance with company standards.
- Conduct new-hire onboarding and orientation training.
- Facilitate recurring operational, compliance, property management, leadership, customer service, and professional development training.
- Support maintenance and specialized training programs, as assigned.
- Adjust delivery techniques and examples to accommodate different learning styles and levels of experience.
- Create an engaging, professional, and supportive learning environment.
- Reinforce HSL's expectations, procedures, and standards through effective training delivery.
New-Hire & Employee Development
- Support new-hire training and onboarding programs to ensure employees receive a consistent introduction to HSL's expectations, culture, systems, and operational practices.
- Assist employees in applying training concepts to their day-to-day responsibilities.
- Support continuing education and professional development initiatives.
- Assist with leadership development and career development programs as assigned.
- Provide additional coaching and training support when employees require reinforcement of established processes or procedures.
- Partner with managers and leaders to identify training needs and appropriate learning solutions.
Learning Management & Training Records
- Utilize the learning management system and related technology to support training assignments, completion, documentation, and reporting.
- Maintain accurate training attendance and completion records.
- Monitor assigned training requirements and follow up on outstanding items.
- Assist with the administration and organization of HSL's training library and learning resources.
- Prepare training reports and summaries as requested.
Training Evaluation & Continuous Improvement
- Gather participant feedback and observations regarding training programs.
- Monitor training participation, completion, and other assigned training metrics.
- Identify recurring questions, knowledge gaps, or areas where additional training may be beneficial.
- Communicate trends and recommendations to the Training & Development Manager.
- Participate in evaluating the effectiveness of training programs and implementing improvements.
- Assist with measuring and documenting training outcomes where appropriate.
Cross-Functional Collaboration
- Work closely with Human Resources, Operations, Regional Leadership, Community Directors, Maintenance Leadership, and other departments to support organizational training needs.
- Partner with subject-matter experts to ensure training content is accurate and operationally relevant.
- Maintain strong working relationships with property and corporate teams.
- Provide professional support and guidance to employees and leaders regarding assigned training programs.
- Escalate employee relations, performance, compliance, or other matters outside the scope of training to the appropriate department.
Education & Experience
- GED or High School Diploma
- Experience in property management roles on site, training, employee development, human resources, operations, or a related field preferred.
- Previous experience facilitating employee training or professional development programs strongly preferred.
- Experience working with a learning management system or other training technology preferred.
- Multifamily housing, property management, maintenance, or related industry experience is a plus.
Physical Requirements
- Ability to sit, stand, walk, and move throughout office, classroom, training, and property environments.
- Ability to stand and present for extended periods.
- Ability to travel between company locations as needed.
- Ability to set up and organize training rooms, materials, and equipment.
- Ability to occasionally lift and move training materials and equipment weighing up to 25 pounds.
- Ability to use a computer and other office technology for extended periods.
HSL Asset Management LLC. Is an Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, sexual orientation, gender, pregnancy, age, disability, or any other protected classification under federal or state law. Reasonable accommodations may be made for persons with disabilities. HSL Asset Management LLC. emphasize a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives and will conduct all business in accordance with HSL Asset Management's policies and procedures, Fair Housing, Americans with Disabilities Act, and all other compliance laws pertaining to apartments. E-Verify Employer. Please note: Successful hiring will be based on passing a background check and drug screening as is required by HSL policy.