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Returns Processing Associate

Edison, NJ, United States

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Job details

Posting language: English
Posted: Feb 23, 2024

Original job description

Now Hiring:

Returns Processing Associate

Responsibilities:

The Returns processing associate will manage and process customer returns from the online operation.

Task:

Unload pallets and unpack product returns
Receive, inspect, and process incoming product returns from customers to determine the condition and notate any damaged or missing parts
Verify that the returned merchandise matches the quantity and the product shipped (model and serial)
Photograph evidence of faulty returns according to claim requirements
Returns products on racks, shelves, or in designated areas by product category

Qualifications:

High school diploma or equivalent
Previous experience in ecommerce returns processing or a similar role is preferred.
Keen attention to detail with an ability to distinguish between minor variations in colors, styles, and product codes etc.
Strong organizational skills with attention to detail and accuracy.
Excellent communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
Familiarity with inventory management systems and ecommerce platforms is a plus.
Problem-solving skills and the ability to handle challenging situations with a customer-focused approach.
Must have reliable transportation
Must be willing to operate hand trucks, pallet jacks, and ability to lift and move boxes up to 70 lbs.
Extended periods of standing and walking may be required.
Able to perform physical tasks that include standing, lifting, pushing, pulling, bending and kneeling.

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More about this job

Skills

Attention to detail
Organizational skills
Communication skills
Inventory management systems
Problem solving

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