Title: IT Systems AdministratorDepartment: Information TechnologyType: Full-time / Non-ExemptWork Location: Onsite (Town Facilities)Reports to: Deputy Town ManagerCompensation: $85,000 to 90,000 – DOQ
About the Town of Howey-in-the-Hills:
Incorporated in 1925 and nestled in the rolling hills of Lake County, the Town of Howey-in-the-Hills offers small-town charm, historic character, and a collaborative, mission-driven workplace. Our small, dedicated team serves approximately 2,200 residents with integrity, professionalism, and pride in public service.
General Description:
Under general supervision of the Deputy Town Manager, this position is responsible for managing, maintaining, and securing the expanding and evolving on-premises and cloud-based computing infrastructure to ensure high availability and preserve the integrity of the Town's data. This position aims to maintain and secure the Town’s infrastructure. This position requires interacting, communicating, and working with Town Department Directors, elected officials, administrative staff, members of the public, and other agencies. The IT Systems Administrator is responsible for the administration, security, and operational reliability of the Town’s Microsoft cloud environment, including identity management, endpoint management, collaboration platforms, and automated provisioning systems. This role ensures secure, efficient, and scalable delivery of technology services across all departments. Schedule: This position generally works a regular weekday daytime shift and may require scheduled and non-scheduled work outside regular working hours. This may include evenings, weekends, holidays, or other critical times in response to emergencies or at the supervisor’s discretion. Provides on-call support on a rotational basis. Typical working hours are Monday-Friday, 8:00 am-5:00 pm (on-call support on a rotational basis). Supervision Exercised: No supervision of staff. Ability to lead and manage projects and resources where and when required. Supervision Received: Works under the direct supervision of the Deputy Town Manager. Considerable independent judgment and initiative are required. Must be able to set schedules and complete work within approved timeframes.
Essential Job Functions:
Core Functions
- SCIM - Designs and maintains automated user provisioning using System for Cross-domain Identity Management (SCIM)
- Intune - Endpoint Management
- Entra ID - Identity & Access Management
- Manage Active Directory Users and Groups
- Office 365 Administration
- Teams and SharePoint Online Infrastructure
- Microsoft Windows Server operating systems with all required roles and services on physical and virtual platforms.
- Active Directory Group Policy Objects (GPO) - Design, create, troubleshoot, manage the security and configuration of all platforms.
- Microsoft Hyper-V - Provision and administer hosts in a clustered environment to ensure high availability and maximum uptime protection for business continuity.
- Monitor and maintain backup and recovery procedures and processes. Ensure all backups are completed and replicated to off-site storage successfully.
- Performs related work as required. These additional duties may be representative of tasks typically performed by those in a lesser or more advanced job grade.
- Assists Help Desk staff when needed.
- Will travel onsite to various town facilities to perform duties
- Essential: This position is an Essential Classification and will require employee to report to duty as needed for an emergency or a hurricane. Must be available to work in the event of a disaster to assist with recovery response efforts. Town operates 24/7 including but not limited to Police Department, Public Works and Utilities Departments.
End-User Support & Helpdesk Operations
- Assist Helpdesk staff with troubleshooting and resolution of user issues
- Providing Tier 1 and Tier 2 support for hardware, software, mobile devices, and network connectivity
- Escalate complex issues to appropriate IT Manager while maintaining ownership of the issue
- Analyze recurring issues and develop long-term solutions or automation
- Participating in a 24/7 on-call rotation as required, providing Tier 1 and Tier 2 support
Systems, Network, and Security Operations
- Work closely with the Junior Security Administrator, Security Administrator, and Network Administrator to support the Town’s IT infrastructure and cybersecurity environment
- Assist with installation, configuration, maintenance, and upgrades of servers, operating systems, and applications
- Monitor system performance and troubleshoot issues impacting availability and reliability
- Assist in implementing and maintaining cybersecurity controls, policies, and endpoint protection measures
- Monitor systems for security threats, vulnerabilities, and unusual activity and report findings
- Assist with backup, recovery, disaster recovery processes, and incident response activities
- Support compliance requirements, including CJIS, NIST SP 800-53, NIST CSF 2.0, and other regulatory standards as applicable
Device & Endpoint Management
- Manage and control devices using endpoint management systems
- Configure and support desktops, laptops, tablets, and mobile devices
(These essential job functions are not construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)
Minimum Qualifications:
KNOWLEDGE, SKILLS, AND ABILITIES:
- Working knowledge of computer systems, networking, and cybersecurity principles
- Ability to troubleshoot hardware, software, and network issues
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Effective communication skills with both technical and non-technical users
- Ability to work independently and collaboratively across multiple IT disciplines
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree in Computer Science, Networking Administration, Cyber Security, Information Systems, or a closely related field preferred.
- 5+ years progressive experience
- Strong Microsoft 365 / Entra ID / server environment experience
- (A comparable amount of training, education, or experience can be substituted for the minimum qualifications.)
LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
- Valid Florida Driver’s License
- CJIS (Criminal Justice Information Services) requirement: Ability to obtain FDLE Florida Department of Law Enforcement Security Awareness certification within 30 days of employment (employer provided). This position requires the candidate to be certified by the Florida Department of Law Enforcement for work using systems that contain offender and criminal data for the Howey-in-the-Hills Police Department (background check required).
- IT Certifications:
- Required:
ONE core platform certification is required; both are preferred:
- AZ-104 Azure Administrator
OR
- MS-102 Microsoft 365 Administrator
- Required within 12 months of hire:
- CompTIA Security+ if not already held
- *CompTIA Network+ if not already held or *equivalent experience
- Preferred:
- SC-300 Identity & Access Administrator
- AZ-800/801 Windows Server Hybrid Administrator
- ITIL (Information Technology Infrastructure Library)
- CompTIA CySA+ Cybersecurity Analyst
Certification Equivalency and Timeline Flexibility Equivalent certifications or directly related professional experience may be accepted in lieu of specific certifications, subject to approval by the IT Manager. Certification timelines may be adjusted based on business necessity, employee performance, and documented progress toward certification. Failure to make reasonable progress toward required certifications may impact continued employment or advancement opportunities.
ESSENTIAL PHYSICAL SKILLS
- While performing the duties of this position, the employee is regularly required to use hands to touch, handle, or feel; reach with hands and arms; talk and hear.
- Employees in this position perform duties that require very fine dexterity and extreme muscle control, involving various body postures.
- Specific vision abilities required by this position include color vision, close vision, depth perception, and the ability to adjust focus.
- The employee must regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds.
- The employee must regularly climb ladders.
- Works primarily inside in an office environment, with periodic walking and roadway travel to off-site Town locations
- Must be available to work in the event of a disaster to assist with recovery response efforts.
Background Screening Employment is contingent upon successful completion of a criminal background check and any additional screening required by Town policy. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of an essential function does not preclude management from assigning duties not listed herein. This job description is not intended to be, nor should it be construed as, an all-inclusive list of all responsibilities, duties, skills, or working conditions associated with the position. It is intended to accurately reflect the essential functions and requirements of the job. Duties, responsibilities, and activities may be added, deleted, or modified at any time with or without notice. This job description does not constitute a written or implied contract of employment. Employment with the Town of Howey-in-the-Hills is at-will, and either the employee or the Town may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Under Chapter 119, Florida Statutes, all applications and supporting materials submitted to the Town are public records and are subject to public inspection and copying upon request, except as specifically exempted by law. Certain personal information may be confidential and exempt (e.g., Social Security numbers and the specific categories of identifying information listed in § 119.071, F.S.). The Town of Howey-in-the-Hills is a Drug-Free and Smoke-Free Workplace in accordance with Section 440.102, Florida Statutes, and applicable Town policy. The Town of Howey-in-the-Hills is an Equal Opportunity Employer. The Town complies with all applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Age Discrimination in Employment Act, the Americans with Disabilities Act, the Genetic Information Nondiscrimination Act, the Pregnant Workers Fairness Act, the PUMP Act, the Uniformed Services Employment and Reemployment Rights Act (USERRA), and the Florida Civil Rights Act (Chapter 760, F.S.). The Town does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. In compliance with the Americans with Disabilities Act (ADA), the Town of Howey-in-the-Hills will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss potential accommodations with the employer. The Town of Howey-in-the-Hills participates in the federal E-Verify program and will provide the federal government with Form I-9 information to confirm employment authorization. E-Verify is used only after a job offer has been accepted and the Form I-9 has been completed. If E-Verify cannot confirm authorization, the employee will be provided written instructions and an opportunity to resolve the issue with the Department of Homeland Security (DHS) or the Social Security Administration (SSA) before any employment action is taken. Employment with the Town of Howey-in-the-Hills is at-will. Either the employee or the Town may terminate the employment relationship at any time, with or without cause or notice, consistent with applicable law. This job description does not constitute a written or implied contract of employment.
Miscellaneous Information The Town of Howey-in-the-Hills has an opening for a full-time IT Systems Administrator. Please see the attached job description.
To apply for this position, you may submit your completed job application, signed/dated job description, and resume in one of three ways, you may:
1)Email - your completed job application, signed/dated job description, and resume to the Town Clerk at office@howey.org 2)Drop off your completed job application, signed/dated job description, and resume in person to the Howey-in-the-Hills Town Hall at 101 N. Palm Avenue, Howey-in-the-Hills, FL 34737 3)Mail - You may mail your completed job application, signed/dated job description, and resume to: Town Clerk, Town of Howey-in-the-Hills PO Box 128 Howey-in-the-Hills, FL 34737
An incomplete or improperly submitted application and signed/dated job description will not be considered.