Description
JOB SUMMARY:
Under the direction of the Director of Emergency Services, the Interim Housing Manager is responsible for ensuring the Interim Housing program is meeting the needs of the clients; clients are making progress toward a successful exit into housing and addressing behavior issues to ensure the health and safety of all clients and staff. the Interim Housing Community, and the building occupants and neighbors.
JOB RESPONSIBILITIES:
Client Services and Behavior Management
- Conducts new client orientation meetings.
- Meets with client and case manager in Week 5 to review housing plan and target exit date.
- Meets with client and case manager every 90 days after Week 5 to ensure progress on housing plan.
- Reviews with Director clients who are not making progress on their housing plan to determine response and follow through.
- Conducts case conferencing to review upcoming client move-outs, move-ins, and behavior concerns/incident reports.
- Meets with client and case manager if client is not responsive to room inspection issues or repeated incident reports.
- Meets with client and case manager regarding incidents involving physical altercations.
- Develops and oversees client group programming including life-skills groups.
Staff Supervision
- Participates in interviews and on-boarding of new staff, interns and volunteers.
- Conducts annual reviews of direct reports.
- Participates in the preparation for program audits and site visits.
- Works with the team to create an atmosphere in which timely and high-quality information flows smoothly between self and others.
- Encourages open expressions of ideas and opinions; removes obstacles and provides needed resources.
Program Operations and Administration
- Works with the Program Associate to ensure that meals and other basic supplies are provided to clients.
- Works closely with the Facilities Manager to ensure that the facilities meet client needs and issues affecting client rooms and shared areas are addressed.
- Ensures that client data is entered into HMIS in a timely manner, and where appropriate assist others in timely submission.
- As directed by the Director of Interim Housing, works with the Data Management Team to gather necessary data for completion of reports and to ensure the accuracy of departmental statistics.
- Communicate frequently with staff from other departments to ensure the smooth transition of clients to and from other programs.
Coordinated Entry (CE) Responsibilities:
- Works with CE Dedicated Assessor to ensure key metrics are complete and correct in HMIS so that clients can be assessed for housing opportunities on a timely basis and can be considered for all resources for which they are potentially eligible. Supervises staff responsible for making necessary changes in HMIS to ensure timely and accurate updates.
- Coordinates with CE Dedicated Assessor and monitors program staff working on client documentation required for various housing processes to ensure timely and accurate completion.
- Works with System Performance Team and CE Dedicated Assessor to understand, utilize and update agency Homeless Client List (HCL) referrals and client progress trackers in SharePoint.
General
- Works as part of the team to provide support and assistance whenever needed.
- Follows agency policies and procedures for the obtainment of information and the provision of services to clients.
- Participates in and contributes to regularly scheduled management meetings, staff training, client activities, community meetings, and other agency events.
- Meets regularly with the Director of Emergency Services for supervision.
- Actively participates in all-staff and leadership meetings.
- Participates in community education and outreach as requested.
- Attends professional staff training courses as scheduled.
- Attends networking meetings as assigned.
- Represents the agency in a professional and ethical manner when meeting with area agencies, funding bodies, donors and other professionals.
- Maintain a team approach with all staff in all work-related situations and with the staff of other agencies/organizations when collaborating on shared programs/grants.
- Performs other duties as assigned.
Requirements
QUALIFICATIONS:
- A bachelor’s degree with a minimum of three years’ experience in social services required.
- MSW-related master’s degree preferred.
- Demonstrated ability to work as a team leader.
- Demonstrated organizational skills.
KEY COMPETENCIES:
- Skills or experience in the following areas: Crisis intervention, mental health and substance abuse recognition, employment readiness and accessing supportive services.
- Consistent, reliable, and team oriented.
- Strong written and oral communication skills.
- Ability to manage multiple responsibilities.
Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability.
While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, and lift up to 25 lbs.
Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.