The Public Relations & Communications Manager creates and maintains clear, consistent internal and corporate communications through writing, editing, and publishing, while managing the internal-communications CRM, the editorial calendar, and the organization's media database and distribution lists. Prepares and distributes executive thought-leadership content and supports media relations at the direction of the Chief Communications Officer, and uses AI tools to work efficiently while maintaining accuracy and brand voice.
Duties / Responsibilities:
- Own and maintain the internal-communications CRM (HubSpot) as the system of record; build, schedule, segment, and measure internal campaigns and newsletters.
- Own and maintain the editorial calendar at the direction of the Chief Communications Officer, planning content ahead across internal and corporate channels.
- Keep the company's media database and distribution lists current and accurate in Meltwater, including contacts, segments, and media lists.
- Prepare and draft executive thought-leadership content - bylines, talking points, posts, and award and speaking submissions - and distribute it on the cadence and approval set by the CCO.
- Contribute to social media content and the social content calendar, sourced from press releases and internal awards and accolades.
- Plan and deliver internal communications on a reliable cadence, aligning distribution timing with the executive (C-suite) notification and approval managed by the CCO.
- Support the CCO's media relations by preparing press releases and media materials, maintaining media lists, and tracking coverage; media pitching and spokesperson duties are led by the CCO.
- Maintain a clear, holistic projects-and-status list and report status proactively and completely, so leadership always has visibility into what is in flight and what is due.
- Take communications to a ready-to-send state and follow up on outstanding inputs and approvals so work is not delayed.
- Write and edit executive bios, speeches, internal announcements, and corporate messaging that reinforce a consistent organizational voice.
- Research and develop white papers, articles, and blog posts on technology and innovation across product lines and processes.
- Use AI tools (such as Claude) to draft, edit, summarize, research, and report more efficiently and consistently, in line with company AI policy, while safeguarding brand voice and accuracy.
- Partner with the brand-experience and events teams on communications for regional activations, events, facility tours, and product demonstrations.
- Monitor employee, customer, and community sentiment and assist in producing relevant, timely communications, including escalations when needed.
- Participate in creative meetings, copy-drafting sessions, and interdepartmental meetings, and attend select field, town-hall, civic, and B2B events to stay close to employee and customer sentiment.
- Use independent discretion consistently and constantly to determine action steps over matters of significance.
- Other duties as assigned by Supervisor.
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor's degree in Public Relations, Communications, Journalism, or a related field.
- Four or more years of professional communications or public relations experience.
- Demonstrated ability and a keen understanding of technology and the way it connects people.
- Proficiency with a communications or marketing CRM (HubSpot preferred) and media-monitoring/database tools (Meltwater preferred).
- Working proficiency with AI tools (such as Claude) for drafting, editing, and research, used responsibly in line with company AI policy.
- High level of proficiency in Microsoft Suite applications (Word, PowerPoint, Excel, Outlook, Concur).
- Excellent writing and editing skills; experience with Adobe software; willingness to learn and a professional disposition.
- Must be able to provide own transportation to various locations in the organizational service area.
- Valid and non-restricted state-issued driver's license in the assigned state.
- Ability to work a flexible schedule that may include weekends, evenings, and holidays.
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.