Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Hotel Valencia Riverwalk is part of Valencia Collection, a collection of hotels that are created for today’s passionate traveler, each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
JOB SUMMARY
We are looking for a friendly, professional Bartender to join our hotel’s Food and Beverage team. In this role, you will serve guests at the bar and lounge areas, craft high-quality drinks, and create a welcoming atmosphere that enhances the overall guest experience. The ideal candidate has excellent customer service skills, attention to detail, and a passion for hospitality.
Operational Responsibilities
- Excellent interpersonal and communication skills.
- Well-groomed, professional appearance and demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays
- Certification of completion in TABC and Food Handler
- Maintain regular attendance in compliance with Valencia Collection (and its affiliates)
- Complete other duties as assigned by Supervisor
- Prepare all beverage mixers to recipe beverages for guests
- Promote and up-selling liquor and food
- Maintains presence at the bar at all times and be present to assist guests.
- Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, appropriate glassware, and garnishes
- Follows guidelines established with regard to age identification for suspected minors and when dealing with an intoxicated customer
- Must be familiar with payment handling procedures to include proper discounting, TABIT system, bank procedures, and tip policies
- Keep work areas clean and organized
- Be extremely courteous to all customers and fellow employees
- Maintain hotel equipment in proper working conditions
- Effective multitasking skills
- Assist in maintaining the ambience of the hotel and bars
- Utilize the POS tablet accurately and efficiently to enter beverage and food orders, process payments, apply appropriate discounts, and close checks.
- Maintain accuracy when entering orders, modifiers, transfers, voids, and payments into the POS system.
- Utilize technology to monitor guest needs, communicate service updates, and support efficient operations.
Guest Services
- Maintain knowledge of hotel services and amenities to assist guests with inquiries.
- Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
- Greet guests promptly, take accurate orders, and ensure timely delivery of food and beverages.
- Always maintain a professional and welcoming demeanor to enhance the guest experience.
- Ensure bar seating tables are clean, properly set, and ready for service at all times.
- Prepare for any and all guest requests
Team Support and Training
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- Participate in ongoing training to stay updated on menu items, service standards, and company policies.
- Attend monthly Food and Beverage Meetings.
- Attend mandatory meetings and trainings
- Must be comfortable using the Paycom app or computers to complete training
- Contribute positively to the team within the department
Communication and Reporting
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- Collaborate with other hotel departments to ensure seamless guest service.
- Report any incidents, accidents, or unsafe conditions immediately to management.
- Utilize ALICE and other hotel communication platforms and devices to communicate effectively with management, front-of-house, housekeeping, engineering, and other departments as needed.
- Monitor and respond appropriately to assigned ALICE tasks, messages, and service requests.
- Demonstrate proficiency with other hotel systems, tablets, radios, and communication tools as required.
Safety & Compliance
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- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Wear required non-slip footwear to prevent slips and falls.
- Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.
- Protect guest payment information and follow all security and privacy procedures.
BASICS
- Warmly welcome guests and create a refined, inviting bar atmosphere
- Display courteous behavior with guests and team members
- Following all opening, shift, and closing procedures
- Maintain polished and well-organized work areas
- Perform any additional duties assigned by the supervisor
- Assist in the bar setup and breakdown during opening and closing shifts.
- Must be able to create and complete a checklist every shift.
- Weekly rehearsals to maintain standards will be administered and utilized.
- Learn and rehearse Hotel Core 18 Standards.
- Communicate effectively with others
Physical Requirements
- Sitting: Not applicable
- Standing/Walking: Must be able to stand and walk for extended periods of time throughout the shift. Standing on a variety of surfaces including tile, wood flooring, carpet, and concrete.
- Lifting/Carrying: Ability to lift and carry trays, glassware, and supplies (up to 50 lbs if applicable)
- Other Physical Requirements: Frequent bending, reaching, and light lifting required. Use of stairs daily and use of elevators occasionally.
Working Environment
- Interior: Operate the bar located inside the hotel.
Exterior: Comfortable working outdoors if needed.
Qualifications
CANDIDATE PROFILE
Education and Experience
- Previous bartending experience, preferably in a hotel or upscale environment.
- Strong mixology skills and familiarity with a wide range of cocktails and beverages.
- Works productively with a team
- Effective multitasking skills
- Composure and patience under pressure
- High school or equivalent education required.
- TABC and Food Handler’s certificates
ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Handling difficult customers or complaints with professionalism.
- Multitasking effectively in a fast-paced environment
- Effective time management and problem-solving skills
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Prepare and serve alcoholic and non-alcoholic beverages to hotel guests and visitors in accordance with standard recipes and hotel guidelines.
- Follows guidelines established with regards to age identification for suspected minors and when dealing with an intoxicated customer
BENEFITS:
- Medical, Dental, Life insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.
