General Manager
Stonewood Hotels is a hospitality company dedicated to delivering exceptional guest experiences and building strong, service-driven teams at every property. We're looking for a General Manager who leads with both heart and business savvy.
A Home2 Suites by Hilton General Manager (GM) is responsible for leading all aspects of the hotel's operations, maximizing financial profitability, and ensuring an exceptional guest experience. As a strategic business leader, the GM directly oversees front office, housekeeping, maintenance, and food & beverage operations while strictly maintaining Hilton brand standards.
Here is a comprehensive breakdown of the typical responsibilities and requirements for this role.
Key Responsibilities
- Daily Hotel Operations: Overlook all departments to ensure smooth daily functionality, strict property cleanliness, and proper physical asset protection.
- Financial Management: Own the property's profit and loss statement (P&L) by driving revenue, controlling labor costs, and managing operating budgets.
- Team Leadership & Culture: Recruit, train, mentor, and schedule department managers and hourly associates while fostering a supportive and accountable team environment.
- Guest Satisfaction: Monitor guest feedback scores, lead service recovery efforts, and resolve escalated issues to maintain a high online reputation.
- Sales & Revenue Strategy: Partner with sales and revenue management teams to maximize room occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
- Brand Compliance: Guarantee the hotel fully adheres to Hilton's strict quality assurance guides, safety regulations, and local hospitality laws.
Job Requirements
- Experience: Minimum of 2–3 years of experience as a Hotel General Manager or Assistant GM, ideally within select-service or extended-stay brands.
- Brand Knowledge: Prior hands-on experience working within the Hilton family of hotels and using brand-specific systems (like OnQ R&I or PEP) is highly preferred.
- Education: A bachelor's degree in hospitality management, business administration, or a related field is often required or preferred.
- Schedule Flexibility: Ability to work a 50+ hour work week, including nights, weekends, holidays, and being available for emergency on-call shifts.
Benefits
- Paid time off
- Hotel stay discounts
- Ongoing training and career development opportunities
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.