Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
JOB INPUTS
- Dealership network administration
- Data entry and system management
- Client profile administration
- Process management; coordination of supply chain acquisition to delivery, and remarketing
- CRM input and follow up as required
- Support work effort as requested by Account Manager
- Perform all other duties and special projects as assigned
Education and/or Training:
- Bachelor’s Degree or equivalent work experience
- Additional education, certifications, or experience are a plus
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Relevant Work Experience:
- 1-3 years of customer service, account management or retail experience preferred
Planning/Organizing/Managerial Knowledge:
- Strong organization and multi-tasking abilities
- Proactive, organized approach to multitasking.
- Excellent time management skills with ability to meet deadlines
- Ability to prioritize tasks
- Ability to manage operational process and actively monitor status from start to finish
- Accuracy in a fast-paced environment
- Ability to function well in a high-paced work environment
- Tenacity to pursue all viable opportunities on behalf of customer
- Uses existing procedures to solve routine or standard problems; applies limited judgement and discretion
- Applies knowledge; has basic knowledge of theories, practices and procedures in a function
- Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
Communicating & Influencing Skills:
- Strong verbal and written communication skills
- Strong active listening skills
- Strong interpersonal and customer service skills
- Responds to standard requests from internal and/or external customers
- Works independently or with others within own area or department to achieve team goals
- Strong listening skills to hear clients and internal personnel and deliver on expected results
Outputs:
- Inputting data into system to provide clients with timely and accurate lease quotes
- Maintain client profiles with accuracy of both HFL and client owned vehicles
- Timely follow up (verbal, written (e mail) and CRM) with internal personnel, clients and vendors
- Proper coordination of supply chain (acquisition to delivery) and remarketing
HYBRID
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Benefits:
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $23.10 - $32.93 USD per hour. Artificial Intelligence Statement
We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
- Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
- Misrepresent or embellish qualifications, skills, or experience
- Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.