Job
Summary:
The Night Auditor is responsible for overseeing the overnight operations of the hotel, balancing the day’s financial transactions, and ensuring that all guest services are provided efficiently during the night shift. This role involves performing front desk duties, reconciling accounts, and ensuring a safe and quiet environment for guests.
Key
Responsibilities
- Nightly Accounting and Reporting
o Reconcile and balance daily financial transactions, including room charges, food and beverage sales, and other hotel services. o Prepare and distribute daily reports, such as the daily revenue report, occupancy report, and other financial summaries for management review. o Ensure that all transactions are accurately posted in the hotel’s property management system (PMS). o Conduct nightly audits of guest accounts, checking for discrepancies and resolving any issues.
o Perform check-in and check-out procedures for late arrivals and early departures, ensuring all guest information is accurately recorded. o Handle guest inquiries, reservations, and requests during the overnight shift, providing courteous and professional service. o Monitor and respond to guest needs, ensuring a quiet and restful environment throughout the night. o Manage the front desk area, ensuring it is clean, organized, and stocked with necessary supplies.
o Conduct regular security checks of the hotel premises, ensuring that all doors are locked, and the property is secure. o Respond to any security or emergency situations, following hotel protocols and notifying the appropriate authorities if necessary. o Ensure that all safety procedures are followed, including fire safety and emergency evacuation plans. o Report any suspicious activity or security concerns to the management team immediately.
- Guest Service and Relations
o Provide exceptional service to all guests, handling any issues or complaints that arise during the night shift. o Assist with any special requests or accommodation, ensuring that guests have a comfortable and pleasant stay. o Maintain a friendly and professional demeanor when interacting with guests, creating a welcoming atmosphere. o Ensure that all guest concerns are documented and communicated to the morning shift for follow-up if necessary.
o Prepare end-of-day procedures and ensure that all financial data is accurately processed and recorded. o Assist with administrative tasks such as preparing invoices, processing payments, and updating guest records. o Review and process any wake-up calls, late check-outs, or special requests for the following day. o Support other hotel departments as needed during the night shift, ensuring seamless operations. Other duties as assigned to meet the needs of the property.
Qualifications:
- High school diploma or equivalent; additional education in hospitality management or accounting is a plus.
- Previous experience in a front desk, accounting, or night audit role within a hotel is preferred.
- Strong numerical and analytical skills, with experience in handling financial transactions and reconciliations.
- Proficiency in property management systems (PMS) and accounting software.
- Excellent communication and customer service skills, with the ability to handle guest issues professionally.
- Ability to work independently and manage time effectively during overnight shifts.
- Strong attention to detail and commitment to accuracy.
Working
Conditions:
- Overnight shifts, including weekends and holidays.
- Ability to work independently in a quiet, low-traffic environment.
- Physical stamina required for standing, walking, and occasionally lifting items (up to 25 lbs).
Benefits:
- Competitive salary and potential for bonuses.
- Employee discounts on hotel stays.
- Opportunities for career growth and development within the hotel.
The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.
Crossroads Hospitality, LLC and its affiliates are Equal Opportunity/Affirmative Action Employers, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.