This position is responsible for coordinating engineering activities, managing guest and departmental service requests, overseeing maintenance schedules, and supporting contractor operations while maintaining the highest standards of service and operational excellence.
The Engineering Manager provides leadership and supervision to Shift Engineers and RPM/Painter Engineers, working closely with the other hotel departments to ensure seamless operations with minimal disruption to the guest experience. This position also assumes departmental leadership responsibilities in the absence of the Director of Property Operations.
Professionalism & Departmental Collaboration
- Collaborate with various departments, including Hotel Security, Food & Beverage, Housekeeping, Finance, Human Resources, and the Michigan Central Station Building Maintenance Team, to uphold hotel standards and provide support as needed.
- Work closely with and provide supplemental support to the Hotel Security Team. Maintaining professionalism at all times.
Property Maintenance & Operations
- Ensure all areas of the hotel, including exterior, interior, front-of-house, and back-of-house spaces, are well-maintained and comply with Health & Safety, Fire Life Safety, government regulations, and established hotel guidelines. Report any non-compliance to the Director of Property Operations.
- Ensure Building Management Systems (BMS) and work order systems are functioning properly, coordinating timely maintenance and corrective services as needed.
- Manage all Preventive Maintenance (PM) and Room Preventive Maintenance (RPM) procedures alongside the Engineering Supervisor, ensuring completed rooms meet established standards and timelines.
Maintenance Systems & Documentation
- Manage and maintain the Computer-Based Maintenance Management System, ensuring all information remains accurate and up to date.
- Maintain accurate shift logs and follow through on all guest requests, service requests, PMs, and RPMs to ensure timely resolution.
- Ensure Planned Preventive Maintenance (PPM) and reactive maintenance tickets are properly closed out with accurate documentation.
- Inventory & Purchasing
- Manage engineering supplies and inventory, placing orders as needed.
- Organize storage areas and maintain accurate inventory controls.
- Input and process purchase invoices accurately and efficiently.
- Safety, Security & Emergency Response
- Provide supplemental security, Fire Life Safety, and emergency crisis response support as needed.
QUALIFICATION STANDARDS
Education
High School Graduate or equivalent required, Bachelor’s Degree in Engineering or equivalent experience is preferred.
Experience
- 1-2 years of experience in engineering, property maintenance, or building operations, preferably within a luxury hotel or hospitality environment.
- Previous experience coordinating preventive maintenance programs, work orders, and building maintenance activities.
- Familiarity with health and safety regulations, fire life safety procedures, and emergency response protocols.
- Strong organizational, communication, and problem-solving skills, with the ability to collaborate across multiple departments.
- Previous supervisory or team leadership experience preferred.