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Added 24 mins ago
Guest Reception Representative
Hilton Grand Vacations
Sevierville, TN · Gatlinburg, TN · Pigeon Forge, TN
Added 24 mins ago
Collector Inbound - Remote (Metro Orlando, FL area only)
Hilton Grand Vacations
Remote, United States
To fulfill this role, you must possess the following minimum qualifications and experience
Added 55 mins ago
Housekeeper
Hilton Grand Vacations
Winter Garden, FL
Added 55 mins ago
HG
Barista (Full-Time)
Hilton Grand Vacations
San Antonio, TX
- Full-time
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Added 55 mins ago
HG
Food & Beverage Steward (Part-Time)
Hilton Grand Vacations
San Antonio, TX
- Part-time
Added 55 mins ago
HG
Security Associate
Hilton Grand Vacations
Gordonsville, VA
- $17 USD / hour
To fulfill this role optimally, you must possess the following minimum qualifications and experience: · Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports
Added 1 hour ago
In House Marketing Representative VIP
Hilton Grand Vacations
Orlando, FL
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Added 1 hour ago
Marketing Representative In House
Hilton Grand Vacations
Orlando, FL
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
Added 1 hour ago
OPC Representative
Hilton Grand Vacations
Wisconsin Dells, WI
Added 1 hour ago
Vacation Package Sales
Hilton Grand Vacations
Saint Charles, MO
Added 17 hours ago
HG
Security Associate - Full Time
Hilton Grand Vacations
Las Vegas, NV
- Full-time
To fulfill this role optimally, you must possess the following minimum qualifications and experience: · Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports
Added 17 hours ago
Sales Rep - Resorts
Hilton Grand Vacations
St Augustine, FL
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Added 17 hours ago
Manager In House Marketing I
Hilton Grand Vacations
Daytona Beach, FL
Added 18 hours ago
HG
In House Remote Sales Executive HVC WEST
Hilton Grand Vacations
Remote, United States
- $93,750 to $156,250 USD / year
Must have basic technical abilities to navigate programs such as Salesforce, Chorus, E-worksheet, RingCentral, Microsoft Outlook, etc · Must reside in a state where HGV has an active broker relationship (AL, AZ, FL, GA, HI, ID, IN, KS, MI, MO, NV, NJ, NM, NY, NC, SC, TN, UT, VA, WN)
Added 18 hours ago
Vacation Sales Ambassador
Hilton Grand Vacations
Denham Springs, LA
Added 18 hours ago
Front Desk Clerk
Hilton Grand Vacations
Brian Head, UT
Added 18 hours ago
Maintenance Technician I
Hilton Grand Vacations
Branson, MO
Added 19 hours ago
Front Desk Clerk
Hilton Grand Vacations
Boyne Falls, MI
Added 19 hours ago
Vacation Sales Manager
Hilton Grand Vacations
Denham Springs, LA
Added 19 hours ago
HG
Bellperson & Valet (Part-time)
Hilton Grand Vacations
Myrtle Beach, SC
- Part-time
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Added 19 hours ago
HG
Sales Executive - Action Line - MarBrisa Resort
Hilton Grand Vacations
Carlsbad, CA
- $16.9 USD / hour
Added 20 hours ago
Housekeeper
Hilton Grand Vacations
Nashville, TN
Added 20 hours ago
Sales Executive In House
Hilton Grand Vacations
Washington, DC
Added 20 hours ago
Maintenance Technician II (Boardwalk Resort & Villas)
Hilton Grand Vacations
Virginia Beach, VA
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
Added 21 hours ago
Supervisor Spa
Hilton Grand Vacations
Peoria, AZ

Hilton Grand Vacations

Guest Reception Representative

Sevierville, TN, United States
Gatlinburg, TN, United States
Pigeon Forge, TN, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

As a Guest Reception Representative, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere. Your role is crucial in ensuring a seamless and memorable experience for our guests, from check-in to check-out. You will have the opportunity to work in a vibrant and diverse team, contributing to the overall success of our resort.

Greet and welcome guests, ensuring a friendly and efficient check-in process.
Answer guest inquiries and provide accurate information about resort amenities and local attractions.
Process guest reservations, handle payments, and manage guest accounts.
Address guest requests and concerns promptly, ensuring a high level of satisfaction.
Maintain a clean and organized reception area, ensuring a pleasant guest experience.
Collaborate with other departments to coordinate guest services and special requests.
Handle guest feedback and suggestions, contributing to continuous improvement.
Stay updated on resort promotions and packages to offer guests the best options.
Assist with basic administrative tasks, such as filing and record-keeping.
Must be willing to travel between sites
High school diploma or equivalent; relevant college education preferred.
Previous experience in a customer service or hospitality role is an asset.
Excellent communication and interpersonal skills, with a focus on guest satisfaction.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong organizational skills and attention to detail.
Proficiency in using computer systems and hospitality software.
Flexibility to work various shifts, including weekends and holidays.
A positive and friendly attitude, with a passion for delivering exceptional service.
Willingness to learn and adapt to new procedures and protocols.
Basic knowledge of the local area and attractions is beneficial.

Apply on efuq.fa.us6.oraclecloud.com About employer

More about this job

Skills

Process payments
Process improvement
Record keeping
Customer service
Communication skills
Interpersonal skills
Organizational skills
Attention to detail

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